Support FAQ

Questions

The best place to go is back to wherever the software was purchased. Remember, though, you can only exchange for the same item any software that has been opened. And depending on the return policies of the place of purchase, you may be able to get a refund for unopened software. If the software is damaged, you may select "Ask a Questions/Report a Problem" from the navigation bar above to contact a support representative.

Category(s): Questions

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If you have questions that these FAQs do not address regarding ordering products, orders already placed, title information, price, or availability, contact our Customer Care Department: 


or 

PEC Technologies LLC
Phone: (616 776-1745 x4) 
Fax: (66) 776-1745
email:  Sales@TheraScribe.com

.

Category(s): Questions

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There is no automatic process to convert the report templates from 4.0 to 5.x or from 5.x to 15. Those reports would need to be redesigned to accommodate the updated TheraScribe database. Below you will find instructions for creating the custom reports.  This functionality is available to the user. However, it can be a bit involved. PEC can quote making changes to your reports if the changes prove to be beyond one's expertise or bandwidth. 


Creating Custom Reports

Users with Administrator-level security may create customized clinical or administrative report templates by adapting the built-in reports using their word processing program.  If you are a novice computer user, we urge you to leave the report customization function aside until you gain complete familiarity with TheraScribe®.   You may then want to try your hand at a variety of customizations suggested in this section.

Note:   Creating custom reports can be time-consuming and challenging for less technical users.   Report customization services are available from the TheraScribe® developer, PEC Technologies, LLC.  Contact PEC to inquire about customization services, at the website: http://www.therascribe.com.
 Costs for report customization vary depending upon the extent of the alterations needed. 
You may decide that you want to add your personal touch or improve a report template to better meet the needs of your patients and practice.  To customize one of the TheraScribe® versions of the Clinical Record Report, you must first make a copy of the report you wish to change.   (Note: one can also click the F1 function key while on the reports screen to get help on customizing reports.)

To make a copy:

  1.      Click Add on the Clinical Records Reports screen.
  2.      Select Copy Existing Report and use the dropdown list to select the report you wish to change.
  3.      Click OK.

To customize a report:

  1.      Select a copied report.
  2.      Click Properties.
  3.      Click Edit.  The report will be opened in your word processor, where you can then make changes.
  4.      Click Save to save changes.



Category(s): Questions

Version(s): 4,5

There is sometimes a delay in this data updating. If you suspect that the data is not correct, please close TheraScribe, re-open it, and then generate the report again.

 

Category(s): Questions

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TheraScribe does not allow you to choose a specific value, only a range.

 

Category(s): Questions

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The Modality screen is used to specify the treatment modalities and frequency of each type of therapeutic contact. Some of the choices for modalities are general, such as Individual or Family Therapy, Group Therapy, Occupational Psychotherapy, or Medication Management Psychotherapy. Other choices are more specific and tied to CPT codes.

You can also designate the level of care that will be used and make general narrative notes regarding each modality.

 

Selecting Modalities

To select modalities, click on Treatment Plan --> Modality

  1.      Click Add to the right of the Modality grid. A Select Modalities window will appear.
  2.      Click the check boxes for the modalities you wish to choose.
  3.      Click or use the tab button on your keyboard to move through and complete the Frequency, Interval, and responsible Provider fields for each selected modality, using dropdown lists to help you. The CPT code will fill in automatically if it was specifically designated in the library.

Category(s): Questions

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To correct the timeout error when importing from a remote database, the remote server must configured to have an unlimited or longer timeout error to account for the time it takes to complete the import queries.

  1.      To adjust this, open SQL Server Management Studio and Right click on the Server and choose Properties.

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  1.      Go to the Connections Page

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  1.      Change the Remote query timeout to 0 to make it unlimited time

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This will allow the import to complete without timing out.  If you continue to have problems, then you may wish to detach the database from the old server and then attach it to the new server and complete the import process from the same server to avoid possible remote connection problems.

 

Category(s): Questions

Version(s): 4,5

This error occurs due to the database not having enough space to grow.  This can be corrected by changing the autogrowth settings of the Database to Unrestricted by doing the following:

  1.      Open SQL Server Management Studio
  2.      Expand Database and Right click on the TheraScribe 5 database and choose Properties:
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  3.      Go to the Files Page
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  4.      Click the "..." button next to the Autogrowth settings for both the Data and Log and change them to unrestricted growth:
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  5.      Once this has been set, click OK and then repeat the steps on the TheraScribe 4 Database as well to ensure this error does not occur.

You should now be able to import the Database without any file allocation errors as the database can grow as needed with these settings.

Category(s): Questions

Version(s): 4,5

For Providers to access newly created clinical pathways, they need to have an Advanced or Administrator Security Level. 

 

Category(s): Questions

Version(s): 4

TheraSync synchronizes three sets of data between Therapist Helper and TheraScribe: Patients, Providers, and Sessions. Each one of these sets requires its own setup under Tools/Database in order for TheraSync to know how to handle the data.

Category(s): Questions

Version(s): 4

Generally, the larger the database, the greater the hardware requirements. But there are other determining factors: the number of concurrent users/sessions, transaction throughput, and the types of operations within the database. For example, a database containing infrequently updated data would generally have lower hardware requirements than a larger data warehouse containing frequently analyzed customer information. Aside from the disk storage requirements, more memory and faster processors would be needed for the data warehouse to enable more of the data to be cached in memory and queries referencing large amounts of data to be processed quickly. If you are using Enterprise Manager, you will also find database optimizing tools that can improve access times.

Bottlenecks are caused by excessive demand on a system resource, and they are present in every system, to varying degrees. By monitoring the Microsoft SQL Server system for bottlenecks, you can determine whether changes can be made to the limiting component to make it perform at an optimal level. Reasons that bottlenecks occur include:
 

1. Insufficient resources, requiring additional or upgraded components.
2. Resources of the same type that do not share workloads evenly (for example, one disk is being monopolized).
3. Malfunctioning resources.
4. Incorrectly configured resources.
 

When analyzing event data, low numbers can be just as meaningful as high numbers. If a number is lower than expected, it may indicate a problem in another area. For example:
 
  - Some other component may be preventing the load from reaching this component.
  - Network congestion may be preventing client requests from reaching the server.
  - A bottleneck may be preventing client computers from accessing the server as frequently as expected.

System Monitor (Performance Monitor in Microsoft Windows NT 4.0) may be employed incorrectly. For example, if you have not turned on the disk counters, or you are looking at the wrong instance, the wrong counters, or at the wrong computer, event data numbers may appear inexplicably low. A low number also can mean that the system is performing better than expected.
 

The five key areas to monitor when tracking server performance and identifying bottlenecks are:

  - Memory Usage: Insufficient memory allocated or available to SQL Server will degrade performance. Data must be read from the disk continually rather than residing in the data cache. Windows NT 4.0 and Microsoft Windows 2000 perform excessive paging by swapping data to and from the disk as the pages are needed.
 
  - CPU processor: utilization A constantly high CPU rate may indicate the need for a CPU upgrade or the addition of multiple processors.
 
  - Disk I/O performance: A slow disk I/O (disk reads and writes) will cause transaction throughput to degrade.
 
  - User connections: An improperly configured number of users can cause the system to run slowly or restrict the amount of memory otherwise available to SQL Server.
 
  - Blocking locks: A process may be forcing another process to wait, thereby slowing down or stopping the blocking process.

Category(s): Questions

Version(s): 4

Please follow the steps below in order to resolve your issue:

  1.      Click on the Administration button in TheraScribe and go to the Database tab.
  2.      Click on the Export Treatment Episodes button, uncheck the "Show Only Latest Episodes" and select "All Patients" from the "Choose From" drop down list.
  3.      Check the boxes next to all patient names and click Select.
  4.      Name the resulting file "Episodes" and save it to a location you prefer.
  5.      Make a note of the name and location of the current TheraScribe database file. You can find that out by clicking on the Options button on the TheraScribe logon screen.
  6.      Create a new TheraScribe database in any location you want by clicking on the Create button in the Options view described in the step above.
  7.      Go to the Database tab in the Administration screen and click on Import Treatment Episode and select the Episodes file you created in step 4 above for import. All your patients record will now be imported.
  8.      You now have to import all the planners you imported into the original database.

Category(s): Questions

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To resolve this problem, click on the Advanced button under the settings tab of your Display Properties. Change the Font Size to Small Fonts(96 dpi) or Normal Fonts(96 dpi).

Category(s): Questions

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For a Successful database access on the server, the following points should be noted:

  1.      The SA (System Administrator) password for the database during the server configuration should be left blank.
  2.      Choose a local drive for the TheraScribe database file , not a mapped network drive.
  3.      Before you run TheraScribe 4.0 Enterprise, make sure the SQL Engine on the taskbar is running. If it is not running, right-click it and click MSDTC-START.

When you get an error message that there is an error connecting to the database, click the option to edit the database configuration.

  1.      In the DATA LINK PROPERTIES, make sure the MICROSOFT OLE DB PROVIDER FOR SQL SERVER is selected under the PROVIDER tab.
  2.      Under the connection tab, type the computer name of the server on which the SQL database was installed.
  3.      Check the option box for USE WINDOWS NT INTEGRATED SECURITY
  4.      Under select the database on the server, make sure THERASCRIBE is showing. You can now click TEST CONNECTION to see if it is OK. If not go back and ensure the above points are followed to the letter.
  5.      If the connection is successful, click OK and connect to the database on the server.

 

Category(s): Questions

Version(s): 4

Edit Custom Fields Tab

 

The Edit Custom Fields tab screen allows for the creation of an unlimited number of customized fields for collection of data that may be unique to the needs of your practice (Occupational Therapist Name, Parent Name, Alternate Phone Number, Preferred Appointment Time, etc.).

The fields that are created within this screen are available for input on the Custom Fields screen within the Personal Data Section.

To create a custom field, go to the Administration tab, select Edit Custom fields, and select Add. A blank row will open up in the display table. Click in the Field Name column and type in the label for the custom field.

Click in the Order column to designate the sequential order in which you would like this field to be displayed (e.g., if three fields are to be created, you may type in 1, 2, or 3 to designate whether you want the present field to be displayed first, second, or third on the Custom Fields screen).

Click in the Field Type and select the type of data to be entered in the field

 

Field Type:    Functionality

Choice:         Creates pull-down menus that you may populate with your choice of selections.

Currency:      Numbers displayed in dollars/cents

Date:            Creates pop-up calendar

Date/Time:    Both date and time

Number:        User must enter whole number

Text:             Creates narrative text field of unlimited length

Time:            Displays hours/ minutes

Yes/No:         User selects “yes” / “no”

 

The list above shows the functionality associated with the types of fields you may select for your custom fields.

Category(s): Questions

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To add a new modality library item, you need to follow these steps:

1. Log into TheraScribe as the Administrator and access the Administrator screen.
2. Click on the Edit Libraries tab and select the Other Libraries tab.
3. Select Modality from the Library drop-down menu.
4. Click on Add and make your new entry.

All entries you make will immediately show up in the Treatment Plan Modalities section.

NOTE: CPT Codes describe medical or psychiatric procedures performed by physicians and other health providers. The codes were developed by the Health Care Financing Administration (HCFA) to assist in the assignment of reimbursement amounts to providers by Medicare carriers. A growing number of managed care and other insurance companies, however, base their reimbursements on the values established by HCFA. 

Visit the following site for more information: 
http://www.aacap.org/clinical/cptcode.htm

Category(s): Questions

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Open TheraScribe. Click on the Administration tab on the left had side the click on the database tab on the top of the screen. Finally, click on Backup Database.

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Yes, on the main screen of TheraScribe® 4.0, there is a link to the Bio-Psychosocial History Form, which resides on the TheraScribe web site.

 

Category(s): Questions

Version(s): 4

The “[eb]” after certain objectives and interventions indicates that item is evidenced-based.

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Shut down the system and reboot and then open the program to see if it resets the database. If that does not work, try deleting the last row of information that you created on a client and then exit the system and reboot the computer. As a last resort load the backup file as it appears the last primary information that you entered is causing an issue.

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As for changing fonts, you must first create a custom report. This is done by selecting reports, and then selecting the Lightly Formatted Clinical Record. Then select Add. You will get a window that will allow you to create a custom report. Put in the name of the report, and the select copy from, and use the drop down box to select the Lightly Formatted Clinical Report. Then select OK. This will take you to Word, with the report, and from there you can change the fonts as you wish before saving it. When you save the report after making the changes, give it the name that you placed in the name of the report box when you first started the procedure. You will now have a customer report with the fonts that you want.

Below is listed the full procedure for creating a custom report: It is more detailed than the simple procedure above, but allows for a great deal of flexibility.
 

Creating Custom Reports

Users with Administrator-level security may create customized clinical or administrative reports by adapting the built-in reports, or by using the "Report Wizard" functions described in Using Custom Report Wizards to create new reports from scratch. Although the Report Wizards can help, creating reports from sophisticated database applications like TheraScribe® 4.0 can be quite challenging. If you are a novice computer user, we urge you to leave the report customization function aside until you gain complete familiarity with TheraScribe®. You may then follow the instructions in this section to add or delete fields from the standard clinical report sections, or to paste in your practice’s logo at the top of the report.

TIP. TheraScribe®’s reports were created using Report Builder® by Digital Metaphors Corporation.
 

This user manual does not attempt to provide an exhaustive account of how to use this powerful tool. You may download the full user manual for Report Builder at the publisher’s Web site at www.digital-metaphors.com

Creating a Custom Clinical Record Report

TIP. Creating custom reports can be time-consuming and challenging for less technical users. Report customization services are available from the TheraScribe® developer, PEC Technologies, Inc. Contact PEC to inquire about customization services, at their Web site: www.PECTechnologies.com/TheraScribe or via phone at (616) 820-0605. Costs for report customization vary depending upon the extent of the alterations needed.

 - From the Clinical Record Reports screen, press the Add button to open a New Clinical Record dialog box.
 
 - Type in a title for the report in the Name field.
 
 - Select a report format to use as a starting-point template for your new report by choosing a report type in the Copy From pull-down. Press OK to return to the Clinical Record Report tab.
 - Select the report name you just created in the Report Layout box, and press the Edit button. This will launch a new Report Builder window.
 - The data fields from the template report you selected will appear on the screen.
 
 - Move between pages of the template report by clicking on the section names at the bottom of the screen.
 
 - You may delete any data field from the template report by clicking on the field you wish to delete, and pressing the Delete key on your keyboard, or by selecting Delete from the Edit pull-down menu at the top of the screen.

To add a field to the report:
 - Click on the label icon on the top-left of the screen).
 
 - Click on the section of the report where you wish to insert the field.
 
 - Click in the text box on the upper-left corner of the screen just below the arrow icon.
 
 - Type in the field label you wish to display (e.g., Home Phone).
 - Format the field label (e.g., place it in bold or italicize it) by highlight the text you have entered, and choosing the font and formatting from the toolbar.
 - Add space to display the value of the field (e.g., if you added the field “Home Phone” you will want to display values of the patients' home telephone number), by clicking on the DBText icon on the top-middle of the screen (above the font field).
 - Click in the report where you want to display the value (adjacent to the field label you created).
 
 - Click on the pull-down menu at the top-left to select the main section of TheraScribe® from where you wish to pull data.
 - Click in the second-from-left pull-down menu at the top of the screen to select from the list of every field in that section of TheraScribe®. Choose the field data you want to display.
 
 - Format the field value by highlighting the text you have entered and using the formatting icons at the top of the screen (e.g., font, bold, italic).
 - Repeat the add field label and add field value steps as many times as necessary to add new fields to your custom report.

Saving and Using Custom Reports
 - To view a display of a page of the report you have created, click on the Preview tab on the top of the Report Builder window.
 - To exit the Report Builder, choose Close from the File pull-down menu. Click on Yes to save the changes made to the report template.
 - To edit a previously created custom report layout, select the report from the Report Layout Box and press Edit..
 - To use the Custom Clinical Report format you created for future reporting, select that report name from the Report Layout Field of the Clinical Record Report screen.
 - To generate the report, press the Preview button. To Print or Export the custom report, follow the steps described earlier in this section.

Category(s): Questions

Version(s): ALL Categories

The Brief Child Therapy Homework Planner CD Module is designed to be used with The Child Psychotherapy Treatment Planner, 3e CD Module.

 

Category(s): Questions

Version(s): 4

Yes, PEC Technologies, Inc., the developers of TheraScribe® 4.0, can work with you to customize the application to meet your specific office needs. PEC Technologies can be contacted through their web site and will work with you to develop the requirements and costs of this custom work. Once the application is customized, further technical support must be given by PEC Technologies, and free technical support will be discontinued.

Category(s): Questions

Version(s): 4

This type of error is caused because there is a preexisting installation of TheraScribe on your computer. Please follow the steps below to resolve this issue.

Uninstalling all versions of TheraScribe from computer:

  1.      Click Start > Control Panel > Add/Remove Programs.
  2.      Select TheraScribe.
  3.      Click the Change/Remove button.
  4.      Follow the instructions to complete the uninstall.
  5.      Select the HIPAA Demo.
  6.      Click the Change/Remove button.
  7.      Follow the instructions to complete the uninstall.

Remove the TheraScribe program folder from Program Files:

  1.      Double-click My Computer (or click Start > My Computer).
  2.      Double-click "Local Disk (C:)"
  3.      Double-click the Program Files folder.
  4.      Right-click the PEC Technologies folder and choose Delete.
  5.      If prompted, click Yes.
  6.      Return to your Desktop.
  7.      Right-click your Recycle Bin icon and choose Empty Recycle Bin.
  8.      Click Yes, when prompted.
  9.      Reboot your computer.

Install TheraScribe:

  1.      Insert your TheraScribe Application CD.
  2.      Click the Software link.
  3.      Follow the instructions to complete the installation.

Category(s): Questions

Version(s): 4

Please click YES to start using the HIPPA Module within the database.

Category(s): Questions

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Yes, however the database is pulled from the server. At the login screen click on the options tab and then direct the path to database on the server.

 

Category(s): Questions

Version(s): 4

The Administrator level allows the user to have complete control over all functions of TheraScribe® 4.0. Solo providers should set themselves up with Administrator security. 
The Advanced user setting should be used for providers to whom you wish to give the ability to permanently alter libraries.
 
Basic users are prevented from altering TheraScribe libraries.
 
For a specific list of security-level functions, see the User's Guide or go to online help in TheraScribe

Category(s): Questions

Version(s): 4

The Edit Libraries tab allows users with Administrator-level or Advanced-level security to permanently change the contents of the library menus by editing, adding, or deleting options from the libraries. The Planner Libraries sub-tab allows users to enter custom treatment planner and progress note planner options, delete or edit built-in options, and add or change links between objectives and interventions. The Other Libraries sub-tab allows users to edit the contents of libraries not related to the add-on Practice Planner library modules. (For more detailed information, see the Editing Planner Libraries section of the User's Guide or go to online help in TheraScribe.)

Category(s): Questions

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When selecting the Secondary Problem, make sure you are selecting from the correct Treatment Planner library. Secondly, check the buttons on any given screen to be sure you are using all the options available to you. There are screens that have buttons to show all items on the screen list as opposed to showing a page at a time. When completing the Definitions and Objectives/Interventions, make sure you are always making entries for the intended problem (primary or secondary).

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You need to use the TheraSync utility. For information on exchanging and synchronizing data between TheraScribe 4 and Therapist Helper, please download and read the word file attached to this knowledge entry.

File Attachments

 

Category(s): Questions

Version(s): 4

A message warning you about the HIPAA conversion means that once you proceed to install the HIPAA module, you can no longer access the TheraScribe database without the HIPAA module. In other, words the process is irreversible. That should not be a problem if you intend to stick to the HIPAA module. If you are not sure, just keep a backup of the database.

Category(s): Questions

Version(s): 4

The installation is not done directly on the server, but from the workstation that is going to run the software, to the server. The installation must be performed by the user, not the administrator and the user must have read, write, and create rights to the installation folder or server in which the installation is done. The installation must also be performed from each workstation so that the links can be created from that workstation to the server. Installing directly from the server to the server will not work.

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You need to back up the patient database and then uninstall TheraScribe completely. Once the software is uninstalled, reboot the computer. Reinstall TheraScribe. Then navigate to the "Tools" folder and run the SetupBDE.exe file to install the Borland database. Once this is done, go to http://www.therascribe.com and download and install the latest update available. Then import the Treatment Planner and the Progress Notes. finally, restore your patient database.

 

Category(s): Questions

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The updates are application and can not be installed while TheraScribe is running. TheraScribe should be closed while installing updates.

Category(s): Questions

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In order to correct the problem you are having in TheraScribe, Please
follow the instructions below:

1. Open SQL Server Enterprise Manager
2. Connect to the server, go to Databases, right-click on TheraScribe
and select Properties.
3. In the Options tab, Change the Recovery, Model setting to Simple and
click OK.
4. Right-click on TheraScribe and select All Tasks, Shrink Database.
Click OK.

Category(s): Questions

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1. Chose the most dependable of the 3 databases and copy it to a preferred location on the server.
2. Go to the DATABASE tab in the ADMINISTRATION screen and use the EXPORT TREATMENT EPISODES button to export all the patient records from the remaining two databases as two separate files.
3. Go to the server and import the two separate episode files into the main database using the IMPORT TREATMENT EPISODE button in the DATABASE tab of the ADMINISTRATION screen.
4. Use the OPTIONS button on the TheraScribe logon screen of the client workstations to select the new database you have merged on the server.

Category(s): Questions

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In today's computer manufactures have provided better video capabilities for customers. A common setting that requires adjustment for operation of TheraScribe is the DPI setting. To change this setting please follow the steps below:

1. Right-click on your desktop and click Properties then the Settings tab.
2. Click on the Advanced button and change the DPI Settings to Normal (96 DPI )or Small.

Below is a table detailing the minimum system requirements for TheraScribe 4.0

 

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Category(s): Questions

Version(s): 4

This behavior may indicate that the affected record is corrupt. Our advice is for you to recreate that record. You may enter the new record name as John Doe and then transfer all the information from the affected record. You have to copy and paste the textual contents and renter the fields using the drop-down menus as you did with the original record. Once completed, the printing problem should be resolved. You can then delete the original record and rename John Doe for the correct patient name.

Category(s): Questions

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Please follow the steps below:

  1.      Use the Backup Database button located in the Database tab of the Administration screen to first backup your database.
  2.      TheraScribe installs the default database into the following directory. Save a copy of the Data folder and transfer it to the new server: C:\Program Files\Microsoft SQL Server\Mssql\DataMSSQL\Data
  3.      Run the Server configuration Wizard on the new server to attach the TheraScribe Database to the new server.
  4.      Install the TheraScribe program update for your version provided in the attachment below.

ALTERNATIVELY, you may export the records on the old server to the new server as treatment episodes:

  1.      Go to the Administration screen and the Database tab, click on Export Treatment Episode.
  2.      Uncheck the "Show Only Latest Episodes" and select "All Patients" from the "Choose From" drop down list. Check the boxes next to all patient names and click Select.
  3.      Name and save the episode as a single file to a location on your hard drive.
  4.      On the new server install TheraScribe and configure the server as usual
  5.      Install the appropriate TheraScribe program update from below.
  6.      Go to the Database tab in the Administration screen on the fresh installation and click on Import Treatment Episode and select the Episode file you created in step 2 above for import. All your patients record will now be imported from all the version 3.0 databases.
  7.      You now have to re-import all the planners you have.

Category(s): Questions

Version(s): 4

Yes, you can import as many as progress notes planner as you need.

Category(s): Questions

Version(s): ALL Categories

1. Click START > SETTINGS > ADD/REMOVE PROGRAMS and remove both the full version and demo versions of TheraScribe 4.0.

2. Do a search for PEC TECHNOLOGIES and delete it.

3. Reinstall TheraScribe 4.0 and apply the updates from http://www.therascribe.com

Category(s): Questions

Version(s): 4

Go into edit custom fields and delete the blank field name. You should now be able to run the reports without any problems.

Category(s): Questions

Version(s): ALL Categories

The different reports layouts available in TheraScribe only provide the First and Last Progress Ratings. If you need to report the intermediate Progress Ratings, you can use the Launch Report button for the 2 Lightly Formatted report layouts. This way, the report launches in Microsoft Word, allowing you to edit it by inserting the intermediate progress ratings.

Category(s): Questions

Version(s): ALL Categories

No, you must have the latest edition of the Adolescent, Adult, and/or Child Treatment Planner in order for the corresponding progress notes planner to work.

Category(s): Questions

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Please check the "Other Treatment Episodes" box at the bottom right hand corner of the Personal Data screen. You will see all the available episodes for the current patient listed. Double-click on the Start date of the episode you want to view and it will show up.

Category(s): Questions

Version(s): ALL Categories

1. SQL Server by default uses TCP/IP port 1433

2. To switch to Named Pipes, hold down shift and ctrl while clicking OK
on the login screen. Then go to the All tab and change the Network
Library value to dbnmpntw

Category(s): Questions

Version(s): 4

1. Click on "Start-Settings-Control Panel" , within Control 
Panel select the "Display" applet.

2.Next select the "Settings" tab, change the "Desktop/Display
 
Area" to 1024X768.

3.Also select the "Advanced" tab then change the "Font Size"
 
to "Small or Normal " font. Click OK to apply.

If prompted to restart system - please do.

Category(s): Questions

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Reboot the computer the database is located on, in this case, the server.

Category(s): Questions

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TheraScribe saves all changes automatically.

Category(s): Questions

Version(s): ALL Categories

Support for Therapist Helper is handled through VantageMed at 781-937-0080

Category(s): Questions

Version(s): ALL Categories

What versions of TheraScribe are supported?

As of 12/31/07, TheraScribe, 4.0 will no longer be supported by PEC Technologies.

Please contact the TheraScribe® powered by TherapyCharts customer care department at 1-866-288-9758 or email them at therascribe@therapycharts.com.

Category(s): Questions

Version(s): 4

Try this:
1. Open User Accounts in Control Panel.
2. Click your account name.
3. Under Related Tasks located on the left side of the window, click on Manage My Network passwords.
 
4. Remove the TheraScribe password if saved.

Category(s): Questions

Version(s): 4

The update is free. There is no charge to download and install the update provided at http://www.therascribe.com. This will also automatically install the bridge to Therapist Helper. You must, of course, have already acquired a copy of Therapist Helper from VantageMed.

Category(s): Questions

Version(s): 4

If you can, do not share a Microsoft Jet database file (or the TheraScribe 4.0 database file) that is stored on a Microsoft Windows 95, a Microsoft Windows 98, or a Microsoft Windows Millennium Edition (Me) file share with Windows NT or Windows 2000 clients. When you have a mixture of computers on a network with some computers running Windows 95, Windows 98, or Windows Me and some running Windows NT or Windows 2000, and you have to share the database with other network users, Microsoft recommends that you store and share the database file on a Windows NT or Windows 2000 server with opportunistic locking disabled. Corruption can occur if you have Windows NT or Windows 2000 client computers share a file that is stored on a Windows 95, a Windows 98, or a Windows Me file share. This can occur even if the Windows NT or Windows 2000 client have opportunistic locking disabled. This issue is still under investigation, and Microsoft will post further information to the following article when it becomes available. 


http://support.microsoft.com/?KBID=300216

File Attachments

Category(s): Questions

Version(s): ALL Categories

In the TheraScribe HIPAA module, you can only access Progress Notes if you are a designated provided for the patient. Since the default administrator login is not assignable to a patient, you can not work on progress notes if you login as the "admin". 

1. Create a provider using the Edit Provider tab in the Administration screen
 
2. Set the security level.
3. Click on the Add/Change Password button and assign the provider a password.
4. Go to the Provider tab in the Personal Data screen and assign that provider to his/her patients one at a time.
5. Log out of TheraScribe and log back as the provider you created. You can now make progress notes.

Category(s): Questions

Version(s): ALL Categories

Please follow these instructions.
1. Insert the TheraScribe program. CD will auto-run, click on the link, "Browse CD"

2. Locate the "Tools" subfolder under the "TheraScribe" folder.
Next double click on located folder.

3. Locate and double click on the following file, 'SetupBDE5", follow through prompts until installation is complete.

Once completed, launch TheraScribe and then import treatment planners.

Category(s): Questions

Version(s): ALL Categories

You should export all your patient records as a single file of treatment episodes and import them into a freshly created TheraScribe database and import the Planner modules after that. Before you start anything make sure you have a good backup of the TheraScribe database. 

1. Go to the Administration screen and the Database tab of TheraScribe and click on Export Treatment Episode. 
Uncheck the "Show Only Latest Episodes" and select "All Patients" from the "Choose From" drop down list. Check the boxes next to all patient names and click Select. 
2. Name and save the episode as a single file to a location on your hard drive. 
3. Uninstall TheraScribe and delete the PEC Technologies folder from your hard drive. 
4. Reboot the computer and reinstall TheraScribe. 
5. Visit the TheraScribe website at http://www.therascribe.com 
to download and install the TheraScribe program update. 
6. Go to the Database tab in the Administration screen on the fresh installation and click on Import Treatment Episode and select the Episode file you created in step 2 above for import. All your patients record will now be imported from all the version 3.0 databases. 
7. You now have to re-import all the planners you have. 

Category(s): Questions

Version(s): ALL Categories

The version of MSDE that is required for Microsoft 2003 Server can be obtained from the following link:

http://www.microsoft.com/downloads/details.aspx?FamilyID=413744d1-a0bc-479f-bafa-e4b278eb9147&DisplayLang=en

Category(s): Questions

Version(s): 4

Please download the latest updates to TheraScribe.

Category(s): Questions

Version(s): 4

The transfer is done by exporting data from one application and importing it into the other. This can be done from the Administration, Database screen.

Please note: All data does not transfer. Data not included in the transfer files are: Custom Properties, Attached Files, Assessments
Given and all Planner Library data. If this data is necessary, PEC Technologies can be contacted for customization work.

Category(s): Questions

Version(s): 4

This issue is related to changes to the computer and its Data. There also a possibility that a virus is present and could cause this issue. If you were able to access the data from another computer and the error does not happen then the problem is not with the data. 

Try the following steps:

1. Do a search for the TEMP folder on your computer.
 
2. Open the TEMP folder and delete all the files in it.
 
3. Reboot your computer and try to launch the report again.

If the steps above do not resolve you issue you should scan your computer with Anti-Virus software

Category(s): Questions

Version(s): ALL Categories

You need to upgrade Therapist Helper to version 6.4 or higher in order to synchronize with TheraScribe 4.0.

Category(s): Questions

Version(s): 4

When you log into TheraScribe as a provider you will only see the patients assigned to you. If there are no patients assigned to you, it will not matter whether you have administrative or basic privileges, you will not see any patients. To assign a patient to a provider, you need to log in as an administrator and go into the Provider tab in the Personal Data screen after selecting that patient's name. Use the Provider Name drop down list to select the Provider for the patient. Do this for all other patients that need to be assigned to this provider by first selecting the name of the patient in the Select Patient or Pathway dialog box. When completed, you can now log in as the provider and see all those patient records you assigned.

Category(s): Questions

Version(s): ALL Categories

No, you cannot bring back any library text that has been deleted without re-installing the library. We recommend editing a specific note, intervention, etc., as opposed to deleting it.

Category(s): Questions

Version(s): ALL Categories

Double-click on the TheraScribe database and click OK to the prompt on your screen to repair the MS Access database. (The directory and name of the current TheraScribe database is in the CURRENT DATA FILE field found by clicking the OPTIONS button of the logon screen.)

Category(s): Questions

Version(s): ALL Categories

The bridge between TheraScribe 4 and Therapist Helper is part of the latest update available for download. Simply download the file appropriate for your version of TheraScribe 4 below (Enterprise or Solo / Small Group) and install it as you would any TheraScribe update. The bridge needed to use Therapist Helper will also be installed automatically.

File Attachments

Category(s): Questions

Version(s): 4

If you are interested in upgrading to the current version of TheraScribe, please contact our Electronic Sales Team at 800-753-0655.

The current version of TheraScribe is 4.0.

In order to upgrade your software, installation requires you to run the Converter Wizard in TheraScribe 4.0 to convert the files from 3.x to 4.0.

You will install the Converter Wizard from the TheraScribe 4.0 solo application CD.

  1.      Insert the TheraScribe 4.0 CD into your computer's CD-ROM drive.
  2.      Install the "Data Converter Wizard" by going to the TheraScribe 4.0 Welcome Screen,
  3.      Select "Tools" and then select "Data Converter Wizard".
  4.      Follow the prompts to complete the installation.
  5.      After installation, close TheraScribe.
  6.      Install both the latest Application and Converter updates for your version of TheraScribe. (These files can be found below.)
  7.      In Microsoft Windows, click on Start --> Programs --> TheraScribe -->TheraScribe 4.0 Data Converter Wizard.
  8.      Follow the prompts and accept the default location for the TheraScribe 3.X data.
    NOTE: If the converter wizard does not detect the data, browse for the file by clicking the "Locate" button and navigating to the TheraScribe.mdb database file. This file is by default stored in C:\Program Files\Pec Technologies\ TheraScribe4. Contact your administrator is you are unable to locate the database file.
  9.      Click "Open". Enter your login name and password for TheraScribe 4.0.
  10.   Follow the on-screen instructions to complete the conversion process.

File Attachments

Category(s): Questions

Version(s): 4

TheraScribe allows the user to create a progress note for one patient, and then copy the progress note and session details to other patient records. This functionality is particularly useful for updating the records of patients participating in psychoeducational / didactic sessions or other therapy groups. 

1. Choose any group member, and follow the steps described in this chapter to enter Session Detail information.
 
2. Use the Progress Notes planner or the Psychotherapy Notes sub tabs to create session notes.
3. Press the Copy button to the right of the Session Details display. This will cause a pop-up window allowing for selection of the patient to
 whom the note should be copied.
4.The pop-up window will list all patients associated with the current user of TheraScribe that meet both of the following criteria:
     a. Have a primary or secondary problem in common with the progress note just created.
 
     b. Patients assigned to you as a Primary Provider, Supervisor or Team Member/Group Leader.
5. Click on the check boxes next to the patients’ names into whose record you would like to copy the progress note and session data. Press
 OK.
6. A confirmation window will appear, notifying you of the patients whose records have been altered by entering this progress data.

TIP. A confirmation window will notify you if one or more of the patients selected for a copied progress note do not have a problem in common with the patient from whose record you created the original progress note.
 

If the selected patient does not share a problem from the same treatment planner module with the current patient, none of the progress data associated with that problem will be copied.
 

7. Because progress toward objectives may differ from patient to patient, Ratings do not copy over. To update a progress rating for a
 specific patient:
   a. Select that patient’s name from the Name field at the top of the screen.
 
   b. Press the Progress button in the Section Navigation bar
   c. In the Session Details display box, click on the session date just copied to the patient’s record.
   d. Choose the Objective Rating sub tab to update the patient’s progress toward objectives rating.
8. Copying a Session Note to another patient’s record will cause an entry to be made to that patient’s View Log screen on the HIPAA tab in the Personal data section. A Comment will be placed in the log that indicates that note has been copied by a specified provider into this record along with a date and time of copying.

Category(s): Questions

Version(s): ALL Categories

From the Administration screen you need to create a custom date field. This custom field will be accessed in the Personal Data screen and need to be filled out after each patients visit. Once that is done, you can create an Administrative Report that includes at least the patient name and the custom field you created. However, the resulting report will not be able to be queried to show for example patients seen on March 6-10. The report could be transferred into Microsoft Access or perhaps Excel to generate that sub Report.

Category(s): Questions

Version(s): ALL Categories

The HIPAA module updates has to be installed on all workstations, but not the server.

Category(s): Questions

Version(s): ALL Categories

1. Click the BACKUP DATABASE button in the DATABASE tab of the ADMINISTRATION screen and save a backup of the database to location you prefer.

2. Uninstall TheraScribe. Choose the CUSTOM option and then SELECT ALL components before uninstalling.

3. Do a search for PEC Technologies and delete it. (This step may not be necessary. The folder may be already deleted during the uninstall).

4. Reinstall TheraScribe and launch it to make sure it works.

5 . Click on the RESTORE DATABASE button in the DATABASE tab of the ADMINISTRATION screen and browse to select the backup file you saved earlier. Click OK to import you patient records. Verify that the data is properly imported.

6. Install the HIPAA module.

7. Install the TheraScribe Application update.

Category(s): Questions

Version(s): 4

You will need to make sure that there is an imported corresponding Progress Notes planner for the Treatment Plan from which the primary or the secondary problem was selected. 
Without the correct corresponding Progress Notes planner then the presentation window will always display blank.

Category(s): Questions

Version(s): ALL Categories

To customize the progress reports, contact PC Technologies @ 616-776-1745

Category(s): Questions

Version(s): ALL Categories

The default username and password are both admin.

Category(s): Questions

Version(s): ALL Categories

The Demo version allows you to get a feel for the look and operation of TheraScribe 4.0. Besides being unable to print treatment plans, you cannot import additional treatment planners nor can you use a database created by the Demo in the full version of the software. Thus, DO NOT use the Demo to create any mission critical records that you must have when you upgrade to the full version.

Category(s): Questions

Version(s): 4

To ensure successful database access on the server, the following points should be noted:

1. The SA (System Administrator) password for the database during the server configuration should be left blank.
2. Choose a local drive for the TheraScribe database file , not a mapped network drive.
3. Before you run TheraScribe 4.0 Enterprise, make sure the SQL Engine on the taskbar is running. If it is not running, right-click it and click MSDTC-START.
 

After doing the above, if still you get an error message that there is an error connecting to the database, click the option button to edit the database configuration.

1. In DATA LINK PROPERTIES, make sure the MICROSOFT OLE DB PROVIDER FOR SQL SERVER is selected under the PROVIDER tab.
2. Under the connection tab, type the computer name of the server on which the SQL database was installed.
3. Check the option box for USE WINDOWS NT INTEGRATED SECURITY
4. Under select the database on the server, make sure THERASCRIBE is showing. You can now click TEST CONNECTION to see if it is OK. If not, go back and ensure the above points are correctly followed.
5. If the connection is successful, click OK and connect to the database on the server.

Category(s): Questions

Version(s): 4

In this case, you need to install a fresh copy of the RBuilder.ini file. Contact Technical Support and a representative will be happy to assist you with restoring this file on your system. Once this is done, the software will launch without any problems.

Category(s): Questions

Version(s): 4

This issue is related to Microsoft's data access libraries (MDAC). The recommended solution is to download the latest version and install it from:

http://www.microsoft.com/downloads/details.aspx?FamilyID=6c050fe3-c795-4b7d-b037-185d0506396c&DisplayLang=en 

(Make sure to copy and paste the entire link into your browser's address bar. Also restart your system after applying this update. This update will remove the error you have been getting.) 

Another way to obtain the update is to simply navigate to the Microsoft website and click on the "Downloads" link.
In the search window type "MDAC." Under the results, select the MDAC 2.8 driver and download and install the file accordingly.

Category(s): Questions

Version(s): ALL Categories

Log in Therascribe. Go to the Administration tab on the left hand menu and insert add-on disc. Next, click on the database tab then click on import planner specific to the add-on you are wanting to import.

Category(s): Questions

Version(s): ALL Categories

Install the SETUPBDE5 file which is located in the TOOLS folder on the Solo/Small Group CD-ROM and do the import again.

To access the SETUPBDE5 file, double-click on the MY COMPUTER icon, right-click the CD-ROM icon, click OPEN and double-click TOOLS

Category(s): Questions

Version(s): ALL Categories

Within the TheraScribe application select the menu option "Administration" ; from tab select "Database".

With the first treatment planner CD inserted, locate the option "Import Treatment Planners". A pop-up window will display, make sure to select the correct path to the CD-ROM drive containing the treatment planner CD. Once correct path is selected, click import and follow through prompt until completed.

Do the same for the remaining planner add-on modules, selecting the appropriate option eg.import progress notes planner

1. Insert the TheraScribe program CD will auto run, click on the link, "Browse CD"

2. Locate the "Tools" subfolder under the "TheraScribe" folder.
Next double click on located folder.

3. Locate and double click on the following file, 'SetupBDE5", follow through prompts until installation is complete.

Once completed, launch TheraScribe and then import treatment planners.

Category(s): Questions

Version(s): ALL Categories

First backup data files from old program.
1. Right click on "Start---select explore"

2. Under the "C" drive navigate to the following folder/subfolder (this is if the default installation path was not changed.)
C:\Program Files\Tscribe3\Data

3. Double click on the "Data" subfolder to expose files on the right of column

4. On toolbar select "Edit---then Select All" (all the files on the right of column should now be highlighted)

5. Insert backup device, floppy disk or zip disk, then drag and drop
 
highlighted files to either of the two devices,
 

Once this is done, and the new installation has also been completed, on the system with the new installation, follow these steps:

1. Follow steps 1, 2, 3 & 4 above

5. On toolbar select "File---then delete" (this will remove the sample patient information from the new installation, this must be done)

6. Insert backup device, floppy disk or zip disk, double click on the device with backup information.

7. On the toolbar, select "Edit--- then select all" then drag and drop all the files into the now empty "Data" subfolder on the hard drive.

Launch new program, all the old patient data will now be showing in the new Tscribe installation.

Category(s): Questions

Version(s): ALL Categories

The password has been decrypted. The encrypted password is obtained by clicking on CTRL+ALT+P at the login screen.

Category(s): Questions

Version(s): ALL Categories

1. Insert the TheraScribe program CD will auto-run, click on the link, "Browse CD"

2. Locate the "Tools" sub-folder under the "TheraScribe" folder. Next double click on located folder.

3. Locate and double click on the following file, 'SetupBDE5", follow through prompts until installation is complete.

Once completed, launch TheraScribe and then import treatment planners.

Category(s): Questions

Version(s): ALL Categories

It is printed on the yellow registration card. It is highly recommended that it be written down somewhere prior to returning the card.

 

Category(s): Questions

Version(s): ALL Categories

Users with Administrator-level security may create customized clinical or administrative reports by adapting the built-in reports, or by using the "Report Wizard" functions, which are described in more detail in the User's Guide and in online help in TheraScribe. (See Using Custom Report Wizards.) Although the Report Wizards can help, creating reports from sophisticated database applications like TheraScribe® 4.0 can be quite challenging. If you are a novice computer user, we urge you to leave the report customization function aside until you gain complete familiarity with TheraScribe. You may then follow the instructions in this section to add or delete fields from the standard clinical report sections, or to paste in your practice's logo at the top of the report.

Category(s): Questions

Version(s): 4

First close the TheraScribe program
Next click on "Start-Settings-Control Panel" , within Control Panel select the "Display" applet.

Next select the "Settings" tab, change the "Desktop/Display Area" to 1024X768.
 

Also select the "Advanced" tab then change the "Font Size" to "Small or Normal " font. Click OK to apply.

If prompted to restart system - please do.

Category(s): Questions

Version(s): ALL Categories

The administrator password can be changed but the login cannot. Use the CHANGE ADMIN PASSWORD button to change the password.

Alternatively, create a new account for yourself as a provider under the Administrator EDIT PROVIDER tab. Set your security level to an Administrator, assign yourself a login name and then click on the ADD/CHANGE PASSWORD to assign a password. You may now log into TheraScribe with your new login name and password.

Category(s): Questions

Version(s): ALL Categories

That doctor has to be included in the group. It is necessary to go to the Administration, Edit Teams/groups, and add the group of patients into the treatment group, and also make sure that the individual doctor is included in the team/group members. otherwise he/she will not be able to see the patients assigned to that group. You must also make sure that the patients are added to the treatment team Group under the primary provider section. If they are not, the particular doctor will not see the patient.. See Below

  •          Edit Teams / Groups Tab
  •          The Edit Teams / Groups tab screen allows the administrator to:
  •          Create Treatment Teams (multiple clinicians with access to see and update a patient record)
  •          Set Therapy Group names (e.g., Depression), and designate clinician leaders for those groups.

TIP: Assignment of patients to specific Treatment Teams or Therapy Groups is done in the Provider tab screen of the Personal Data section. This screen is also used to assign supervisors. Supervisors may access the patient record.

Once a treatment team or therapy group has been set up (e.g., given a name and had providers assigned to it) in the Administration section, it may be chosen for a specific patient on the Provider tab of the Personal Data section. When a patient is assigned to a treatment team or therapy group, his/her name will be among those displayed in a dialog box when the Copy button is pressed in the progress section of the program.

Category(s): Questions

Version(s): ALL Categories

1.   Press the Add button to the right of the Treatment Teams/Groups display box. An Add Team/Group pop-up window will appear. Type in the name of the treatment team or therapy group. Press OK.

2.   Press the Add button next to the Team Members display box. A Select Providers pop-up window will appear that displays a list of all active providers.

3.   Check the names of the providers who are to be the leaders of the therapy group or members of the treatment team. Press OK to register these names in the Team/Group Members display box.

4.   The Administrator may add names to treatment teams or therapy group leadership at any time by highlighting it in the Treatment Team/Group display box at the top of the screen, and then pressing the Add button adjacent to the Treatment Team / Group Members display table.

5.   The Administrator may also delete names from team membership by using the Delete button by Team/Group Members box.

Category(s): Questions

Version(s): ALL Categories

This issue is related to Microsoft's data access libraries (MDAC). The recommended solution is to download the latest version and install it from:

http://www.microsoft.com/downloads/details.aspx?FamilyID=6c050fe3-c795-4b7d-b037-185d0506396c&DisplayLang=en 

Make sure to copy and paste the entire link into your browser's address bar. Also restart your system after applying this update. This update will remove the error you have been getting.

Another way to obtain the update is to simply navigate to the www.microsoft.com website and click on the "Downloads" link.
In the search window type "MDAC." Under the results, select the MDAC 2.8 driver and download and install the file accordingly.

Category(s): Questions

Version(s): 4

SQL 7.0 was not tested with this software so there is a slight chance this might not work. The work around to this is upgrading the engine through Microsoft.

Category(s): Questions

Version(s): 4

Yes. The treatment plans and progress notes generated by TheraScribe 4.0 meet the requirements of JCAHO and most third-party payers. A sample treatment plan can be downloaded and shared with the third-party payers and Managed Care Organizations with whom they work in order to obtain pre-approval. In addition to authorized sessions and patient progress, TheraScribe 4.0 tracks outcome data, which is increasingly required by Managed Care organizations. Treatment outcomes can be analyzed by diagnosis, presenting problem, provider, patient demographics, and time frame. Outcome results can be displayed in chart format or as 3-D graphs.

Category(s): Questions

Version(s): 4

Data can be transferred back and forth from a laptop to a desktop via export/import of treatment episodes or via backup/restore of database. Both functions can be accessed from the ADMINISTRATOR==>DATABASE tab.

Category(s): Questions

Version(s): 4

Follow the following steps:

1. Double click on the My Computer icon and right-click the CD-ROM, then click OPEN. The CD that you want is the Application CD.

2. Double click on the TOOLS folder and run SETUPBDE5.

3. Try the import again.

Category(s): Questions

Version(s): ALL Categories

To Solve the problem it is very important that the following instructions are carefully followed:
1. The NEW DATA FILES should be installed ONCE to a shared directory on the file server.
 
2. The PROGRAM FILES should be installed on each client PC and properly mapped to the NEW DATA FILES on the server. All workstations must have read/write access to this directory.
3. The CONVERTER WIZARD should be installed on each client PC which needs an upgrade from previous versions of TheraScribe.
4. Make sure that each workstations tscribe3.ini file in the c:\windows folder points to the data directory from the point of view of the workstation.

Category(s): Questions

Version(s): ALL Categories

It is not possible to view the notes of another provider for a client due to HIPAA.  You must be the assigned provider in order to view the notes.

Category(s): Questions

Version(s): ALL Categories

In order to have multiple primary problems to be added, you will need to create Additional Treatment Episodes from the Personal Data --> Demographics screen.  You can then switch between the problems depending on what the problem is designated to address 

Each time you use the Assign Clinical Pathway, all of the data is removed from that episode as it may cause conflicts with the Clinical Pathway as that was assigned.  We would not suggest using Assign Clinical Pathway once the problems have already been selected as prompted it will remove all of the data for that episode.  Creating a new episode would be the best way to Assign or Reassign a Clinical Pathway and the old data will still be available under the other episode.
 

The only way to recover the lost episode data would be if you had a backup and you could Export the Treatment Episodes from that Database and then Import into the Current Database.
 

Category(s): Questions

Version(s): ALL Categories

To recover the data, we will need to temporarily connect TheraScribe to the backup database, export the data from the backup, and then import it back into the original database. It is recommended to backup TheraScribe before following the instructions below. For instructions backing up TheraScribe, please go Here.

To Retrieve the data:

  1.      Log into TheraScribe with an account that has administrative privileges
  2.      Essential users will login with their normal account
  3.     The default admin login for Small Practice/ Enterprise Users is (username: admin, password: admin)
  4.     Click on Tools --> Database
    1. You will see database location listed. Please copy down this information. This is the database that TheraScribe is currently connected to.
  5. Close TheraScribe.
    1. Make sure that the backup database that you want to connect TheraScribe to is copied to a location on this computer (IE: desktop, my documents, etc)
  6. Open TheraScribe to the login window.
  7. Click on Open Database --> Open Existing Database.
    1. Navigate to where the backup database is, click on it, and then click on Open, TheraScribe is now connected to the backup database.
  8. Log into TheraScribe.
  9. Click on Tools --> Database--> Export Treatment Episodes.
    1. Export all of the episodes that you are missing
  10. Close TheraScribe.
  11. Open TheraScribe to the login window.
  12. Click on Open Database --> Open Existing Database.
    1. Navigate to the database location that you identified in step 3., click on it, and then click on Open, TheraScribe is now connected to the original database.
  13. Log into TheraScribe.
  14. Click on Tools --> Database--> Import Treatment Episodes.
  15. Import the episodes that you exported.

    You should now see the episodes listed within TheraScribe.

Category(s): Questions

Version(s): ALL Categories

The Outlook Sync features are not available when you are logged into TheraScribe with the administrative account, or if TheraScribe is in Trial Mode.. You will need to log into TheraScribe as a provider in order to use those features, or activate TheraScribe if it has not already been activated.

Category(s): Questions

Version(s): 5

SOAP is Subjective, Objective, Assessment, and Plan. We do not use this or the DAP format in our Progress Notes. Rather, the notes allow the user to select statements that describe the patients presentation based on the symptoms that have been placed in the client's treatment plan Behavioral Definition section. Secondly, the notes allow the user to elaborate on the Intervention used in the session and the clients reaction to the Intervention. These latter statements are based on the Interventions selected for the clients treatment plan. So the progress note is tied directly to the treatment plan as the statements are elaborative of the items that were previously chosen for the clients treatment plan. 

For Example: If the following the Behavioral Description statement was selected for the client's Treatment Plan:
 

9.   Opioids Used to Manage Pain (9)
 

The following items are available in the progress notes database that elaborate on that symptom statement:
 

     A.   The veteran/service member reported that he/she has often used opioids in order to manage his/her chronic pain.
 
     B.   The veteran/service member began using opioids to manage his/her chronic pain, but as his/her use continued, he/she became addicted to the substance, regardless of physical pain concerns.
 
     C.   As treatment has progressed, the veteran/service member has decreased the use of opioids for pain management.
 
     D.   The veteran/service member has terminated use of opioids for pain management.
 

The same pattern follows for the Interventions statements.
 

You may also write a very short SOAP or DAP note in the narrative section of the dated Progress Note and save it along side of the database material.
 

Category(s): Questions

Version(s): ALL Categories

The application has not been tested in the Citrix Environment and therefore we can not guarantee it will work in the Citrix Environment.

Category(s): Questions

Version(s): ALL Categories

This error occurs because your version of TheraScribe is not compatible with your 64 bit computer. You will need to update your version of Therascribe. Please do the following:

  1.      Close Therascribe
  2.      Open a web browser, and go here:   http://therascribe.custhelp.com/app/answers/detail/a_id/4520
  3.      Download the .exe file
  4.      Once the file is downloaded, you will need double-click on the icon to install the update.
  5.      Follow the prompts to update your version of therascribe.

NOTE: if you have multiple computers connected to the same database, you will need to upgrade each one before they will be able to connect to the database.

Category(s): Questions

Version(s): ALL Categories

To migrate your data from TheraScribe Essentials to Small Practice, please do the following:

  1.   Log into TheraScribe Essentials.
  2.   Click on “Tools”, and then “Database”.
  3.   Select “Backup Database”, and save a backup to your computer.
  4.   Click on “Export Treatment Episodes”.
  5.   Uncheck “Show Only Latest Episode”.
  6.   Place a check next to each episode you would like to export.
  7.   Click the “Export” button, and note the location of the files.
  8.   Click the “Deactivate” button to remove the Essentials license, and close TheraScribe.
  9.   Re-open in and login to the trial (username: user, password: password)
  10.   Click the “Activate TheraScribe Now” link.
  11.   Follow the activation process, and enter your new Small Practice  registration code. (It begins with S-)
  12.   Once activated, log into TheraScribe Small Practice . (default is username: admin, password: admin)
  13.   Click on “Tools”, and then “Database”.
  14.   Click on “Import Treatment Episodes”.
  15.   Navigate to the location of the exported files, select them, and then click “Open”.

Your patient records will now be present within TheraScribe. You will still need to activate providers, and import treatment planners if applicable. 

NOTE: 
The export process does not include changes made in the Default Settings, Shortcut Bar, Libraries, Treatment Planners, Progress Note Planner, System Settings and Preferences screens under Tools.

 

Category(s): Questions

Version(s): 5

The link should be active when the 5.1 version update of TheraScribe is released this Summer. We apologize for the inconvenience.

Category(s): Questions

Version(s): 5

To migrate a report from Small Practice to Enterprise, please Click Here.

To migrate your data from TheraScribe Small Practice to Enterprise, please do the following:

  1.   Log into TheraScribe Small Practice.
  2.   Click on "Tools", and then "Database".
  3.   Select "Backup Database", and save a backup to your computer.
  4.   Click on "Export Treatment Episodes".
  5.   Uncheck "Show Only Latest Episode".
  6.   Place a check next to each episode you would like to export.
  7.   Click the "Export" button, and note the location of the files.
  8.   Click the "Deactivate" button to remove the Small Practice license, and close TheraScribe.  (At this point, you will need to have SQL server up. If you need instructions for doing this, please click here.)
  9.   Re-open in and login to the trial (username: user, password: password)
  10.   Click the "Activate TheraScribe Now" link.
  11.   Follow the activation process, and enter your new Enterprise registration code. (it begins with: N-)
  12.   Once activated, log into TheraScribe Enterprise. (default is username: admin, password: admin)
  13.   Click on "Tools", and then "Database".
  14.   Click on "Import Treatment Episodes".
  15.   Navigate to the location of the exported files, select them, and then click "Open".

Your patient records will now be present within TheraScribe. You will still need to activate providers, and import treatment planners if applicable.

NOTE:  The export process does not include changes made in the Default Settings, Shortcut Bar, Libraries, Treatment Planners, Progress Note Planner, System Settings and Preferences screens under Tools.

Category(s): Questions

Version(s): ALL Categories

#1 "A column named custom: Parent Cell Phone Number already belongs to this table. Unable to print the report".

  -  Go to your Custom Fields screen in the Tools window. You will find that more that one instance of Parent Cell Phone Number exists. Leave the one instance that occupies the higher row and delete all other instances and then close TheraScribe. Re-launch TheraScribe and preview your report.

#2 "A column named custom active status already belongs to this data table."

  -  Please login as the administrator and backup your database. Next check the Custom Fields screen in the Tools Window for duplicates of the Active Status field. Delete all duplicates of the Active Status field leaving just one copy to resolve the problem. If there are other fields with duplicates as well, make sure you remove the duplicates.

 

Category(s): Questions

Version(s): ALL Categories

This error is the result of a problem on the computer in which it is trying to launch a Word document.  Either there is a problem with the application associated with .DOC files or with the association itself.  Reinstalling Microsoft Word may fix it, assuming that’s what you use to open .DOC files. Unfortunately, this problem is not related to TheraScribe, but rather a problem with the computer.

Category(s): Questions

Version(s): ALL Categories

The problem is that the Machine.config file within Windows is not configured properly.  You may locate this file by going to C:\Windows\Microsoft.NET\Framework\v4.0.30319\Config\machine.config .  Once you located this file, you will want to open it up in Notepad and locate the following code:

<system.data>

<DbProviderFactories>

<add name="IBM DB2 for i5/OS .NET Provider" invariant="IBM.Data.DB2.iSeries" description=".NET Framework Data Provider for i5/OS" type="IBM.Data.DB2.iSeries.iDB2Factory, IBM.Data.DB2.iSeries, Version=12.0.0.0, Culture=neutral, PublicKeyToken=9cdb2ebfb1f93a26" />

</DbProviderFactories>

<DbProviderFactories />

</system.data>

 

This code should be replaced by the code below because the extra DbProviderFactories section is causing the problem:

<system.data>

<DbProviderFactories>

<add name="IBM DB2 for i5/OS .NET Provider" invariant="IBM.Data.DB2.iSeries" description=".NET Framework Data Provider for i5/OS" type="IBM.Data.DB2.iSeries.iDB2Factory, IBM.Data.DB2.iSeries, Version=12.0.0.0, Culture=neutral, PublicKeyToken=9cdb2ebfb1f93a26" />

</DbProviderFactories>

</system.data>

Category(s): Questions

Version(s): ALL Categories

In order to resolve this issue, you will need to run the .NET checker application.  Please download the attached file called "dotnetfx_cleanup_tool.zip".  Once you have downloaded this file, then you will need to upzip the file and run the executable.  Finally, when the executable is completed, then you will have to reinstall the .NET Framework which you can do through Windows Update or getting it from Microsoft’s website.

File Attachments

Category(s): Questions

Version(s): ALL Categories

To resolve this issue in Windows XP, you will need Remove the current installations of the .NET Framework and then reinstall it using the latest version.

Please follow these steps to correct the problem:

  1.      Go to Start --> Control Panel and choose Add or Remove Programs
  2.      Locate the latest installation of the .NET Framework and click on it.  Choose the Remove option.  You will have to repeat this step for each installation of the .NET Framework.  (Example: If you have .NET 2.0, 3.0, and 3.5, you must remove 3.5 then 3.0 and finally 2.0.)
  3.      Once these have been removed, then please go download and install the .NET 3.5 Framework, which you may download here:
         http://www.microsoft.com/downloads/details.aspx?FamilyID=333325fd-ae52-4e35-b531-508d977d32a6&DisplayLang=en
  4.      Once installed, then restart your computer.
  5.      Open TheraScribe 

Category(s): Questions

Version(s): 5

Yes, please download the update here:

Update

Category(s): Questions

Version(s): ALL Categories

You may add it by doing the following:

  1.      Create your session custom field on the Tools --> Custom Fields menu
  2.      Go to the screen you wish to add this option to
  3.      Go to the Tools Menu at the top and choose Edit Layout
  4.      Click the Fields button, scroll to the bottom, check off the custom field, and click OK
  5.      Drag and Drop the custom field in the Form Layout Customization window into the place you want it to show in TheraScribe in the Background
  6.      Save the layout and the option will be displayed there.

Category(s): Questions

Version(s): ALL Categories

A workaround for this is to export the data first as a CSV and then import it into Excel:

  1.      Choose the "CSV document" option, leave the defaults, select "OK" and then save the document.
  2.      Open Word 2007, choose the "Data" tab, and then "From Text"
  3.      Choose the file you saved in step one, and click open, the import wizard will now begin.
  4.      Click "Next" twice to accept the defaults, and then choose "Finish"
  5.      Choose "New Worksheet", and then "OK"

The data will now be imported in a more usable format. 

Category(s): Questions

Version(s): ALL Categories

Authorized Session records that you enter are tied to the insurance carrier in the fields above. Before you enter an authorized session, you will first need to select an insurance carrier to have that data saved.

Category(s): Questions

Version(s): ALL Categories

The registration/activation process uses the address http://registration.pectechnologies.com and port 80.

File Attachments

Category(s): Questions

Version(s): ALL Categories

These Axis 1 codes are populated from two different libraries within the program.

  1.      The first window of suggested diagnosis are populated from the treatment planners (in this instance, the addiction planner, since that is where you chose your primary problem from)
  2.      The "Show All" data is from the diagnosis library built into the program.

What happened is the information included in the treatment planner was incorrect so they appear incorrectly initially, once you click on Show all, it's pulling the information from a different source - which is correct.

To correct this, you will need to edit the library:

  1.      Login as the administrator
  2.      Click on Tools --> Treatment Planners
  3.      Choose the Addiction Planner
  4.      Choose the Axis 1 Diagnosis Library
  5.      Choose the Substance Abuse / Dependence Problem
  6.      Add in another 304.60 with the description of Phencyclidine Dependence
  7.      Edit the description for 304.90 to Other (or Unknown) Substance Dependence.

Category(s): Questions

Version(s): ALL Categories

Please use the Compact / Repair database tool found in the Tools --> Database screen of TheraScribe.  Running this should correct the database and prevent the error from occurring.

Category(s): Questions

Version(s): ALL Categories

Please do the following to resolve the issue:

  1.      Right-click on the TheraScribe icon and select Properties
  2.      Choose the Compatibility Tab
  3.      Check the box labeled "Run this Program as Administrator"
  4.      Click the OK Button
  5.      Relaunch TheraScribe and then run the sync again.

Category(s): Questions

Version(s): ALL Categories

We apologize for the inconvenience.  Unfortunately, GAF scores can only be set to a range.  They cannot be set to specific numbers. 

Category(s): Questions

Version(s): ALL Categories

To change the default font, please do the following:

  1.      Log into Therascribe with an account with administrative rights
  2.      Click on Tools (gear icon)
  3.      Click on Default Settings
  4.      Make your changes under the heading: Default Narrative Field Font 

Category(s): Questions

Version(s): ALL Categories

TheraScribe® provides you with a powerful tool in its Clinical Pathway function. A Clinical Pathway allows you to designate predetermined problems, definitions, goals, objectives, interventions, and a diagnosis; if desired, it can even include homework assignments for use throughout your time treating a patient. Through insightful use of the Clinical Pathway tool, you can save considerable time in creating treatment plans.

 

Creating Clinical Pathways

  1.   Log in as a user with Administrator rights.
  2.   Click Select Patient on the Action Bar at the top of your screen.
  3.   In the Select a Patient or Pathway window, click on the Choose From field and select Clinical Pathways.
  4.   Click Add Pathway on the right side of the Select a Patient or Pathway data grid.
  5.   A New Clinical Pathway window will appear.
  6.   Enter the name of a new pathway.  Click OK.
  7.   Double-click on the new pathway name, or single-click on the pathway name to highlight it, then click Select.
  8.   The Home Screen will indicate, in red text, that you are working in Clinical Pathway Mode.  From the Home screen, click the Treatment Plan button.
  9.   On the screens in the Treatment Plan section choose the Problems, Definitions, Goals, Objectives/Interventions, Diagnosis, and Homework you wish to assign to the pathway.
  10.   In the Homework section, choose the homework assignments you wish to assign to the pathway.
  11.   Click the pathway name in the Name field at the upper-left corner of the screen to save your selections from the New Clinical Pathway and select a patient.  The newly created pathway is now available for assignment to any patient.
  12.   If you click Delete when a Clinical Pathway is highlighted on the Select a Patient or a Pathway window, you will remove that pathway from  TheraScribe®.

Category(s): Questions

Version(s): 5

This occurs when the provider account does not have any patients associated with it and is trying to open a patient that does not exist. To correct this, continue past the error message and add a patient. Once you add a patient, then the error will no longer occur.

Category(s): Questions

Version(s): ALL Categories

If have had any customization work done to Therascribe, then please direct you questions to PEC Technologies. 

Phone:  616-776-1745 x103. 
Email: 
therascribe@pectechnologies.com 
http://www.pectechnologies.com/TheraScribe/Default.aspx 

Category(s): Questions

Version(s): ALL Categories

TheraScribe Essentials and Small Practice utilize a Microsoft Access database to store patient records. These database are limited to a maximum size of 2 gigabytes. This database size will almost never be reached during normal usage of TheraScribe, and typically only occurs when large files (documents, pictures, document scans, etc) are attached to patient records.

 

If you receive this message, and if the database continues to grow and reaches that size limit then it will become irreparably corrupted. You should take immediate action to prevent this from occurring!

It is recommend that you immediately backup the database, and cease using TheraScribe until this issue has been resolved.

 

Here are some options for how this issue can be resolved.

 

Export and delete unused patient records from the database. This option will allow you to pare down the database size, while retaining the records in another file in case they need to be accessed in the future.

For instructions, please visit this knowledge base article: TS 5.0 - How to Import / Export Treatment Episodes

Category(s): Questions

Version(s): ALL Categories

There is currently not a way in the TheraSync process to tell Therapist Helper what session type to use when creating an appointment.

File Attachments

Category(s): Questions

Version(s): ALL Categories

The forms are attached below.

File Attachments

Category(s): Questions

Version(s): ALL Categories

No.  Unfortunately we will not be updating the TheraScribe®  CD product with DSM-5 codes.  For those of you who are current customers of our CD-based product, we offer you the option to transfer to the web-based product, TheraScribe®  powered by TherapyCharts, which is offered on a monthly subscription (fee) basis.  For current customers interested in this option, we are offering 3 months free.

Category(s): Questions

Version(s): ALL Categories

If a provider was entered on one database and then exported to a file and loaded into another database, that provider record will not be duplicated if it is loaded back into the original database.  However, if the same provider record was created independently in two databases, and data was exported from one to the other, then the provider record would be duplicated.

Category(s): Questions

Version(s): ALL Categories

Yes, there is a way of Customizing the layout of a screen. Please see Chapter 2, the section titled "Screen Customization" (pages 30 - 34), in the user's manual for details on this. If you do not have a copy of the user's manual, then please look at the free downloadable copy of the user manual below.

File Attachments

Category(s): Questions

Version(s): 5

You will need to move the database to the new server and then connect each client to that server. 

You can locate the database by logging into Therascribe, go to Settings, and select Database.  It will display the path to the database. 

To convert the file from 2005 to 2008, you will need to contact someone who specializes in SQL. 

This is the link to the setup guide for TheraScribe Enterprise:  
http://therascribe.custhelp.com/app/answers/detail/a_id/6850

You would need to detach the the database file form SQL on the original computer. Then you will be able to move the file to the new server and attach it to SQL. 

Once you have done that you will then need to point therascribe to the new location. 

The setup guide will have instructions on how to connect therascribe to the database. 

As far as detaching, moving, and reattaching,  you may want to check some of the Microsoft SQL Forums or consult a SQL Specialist.  Here are instructions from Microsoft: 
http://support.microsoft.com/kb/224071

Category(s): Questions

Version(s): ALL Categories

Please follow the steps below to restore a backup:

  1.   Open SQL Server 2005 Management Studio.
  2.   Connect to the appropriate server.
  3.   Expand Databases.
  4.   Right-click the desired database, point to Tasks, and then click Restore.
  5.   Select Database and the Restore Database window will appear.
  6.   Ensure that the correct database name appears in the To database field. If not, select it from the drop down.
  7.   Under Source for restore, select the From device radio button.
  8.   Click the button next to the textbox to select the device to restore from.
  9.   The Specify Backup window will appear.
  10.   Click Add and locate and select the backup file from the Locate Backup File Window.
  11.   Click OK.
  12.   Under Select the backup sets to restore, select all three backups (full, transaction log, and differential).
  13.   In the left pane, select Options.
  14.   Under Recovery state, ensure that the Restore with Recovery radio button is selected.
  15.   Check the “Overwrite the existing database” checkbox
  16.   Click OK to begin restoring the database.
  17.   Once the restore is complete, a notification box will appear. Click OK to close the box.

The database should now be restored to the most recent state.

Category(s): Questions

Version(s): 5

Therascribe cannot be backed up directly to the root of a drive, the backup location must be set to a folder on that drive. For example, this is not a valid backup address:

E:\\TheraScribe5_backup_201006290305.bak 

To backup this database to your external drive you would first need to create a folder on that drive named, for example "backups". Then, you can set your backup location to: 

E:\\backups\TheraScribe5_backup_201006290305.bak 

Category(s): Questions

Version(s): ALL Categories

The trial CD for TheraScribe 5 Enterprise does not allow for a full SQL Server setup. The trial version only allows for the Access setup. You need to activate the program before you can create and connect to a SQL Server database.

Category(s): Questions

Version(s): 5

Please follow the steps below to resolve the issue:

  1.   Click on Start button then click Computer
  2.   On the Organize menu and select Folder and Search Options.
  3.   Click the View tab.
  4.   Select to "Show Hidden Files Folders and Drives" and uncheck "Hide protect operating system files"
  5.   Click the Apply button
  6.   Click the OK button
  7.   Browse to 'C:\users\mpc\appdata\roaming\ and delete the PEC Technologies folder
  8.   Browse to C:\Program Files\ and delete the PEC Technologies folder
  9.   Empty the recycle bin
  10.   Restart your computer
  11.   Now reinstall TheraScribe and update to the latest version by clicking here.

Category(s): Questions

Version(s): ALL Categories

Wordpad on Windows 8 does not work with TheraScribe reports.  You will need to install Openoffice in order to view reports.

Category(s): Questions

Version(s): ALL Categories

The maximum character limit for the providers name is 50 characters (including spaces). You will need to shorten the name to be able to add patients into the program. 

Category(s): Questions

Version(s): ALL Categories

Please contact Technical Support for special installation files, as you will need to perform a manual installation of TheraScribe on the computer that has the fatal error, and then follow the instructions below:

  1.      Download the file sent to you by support
  2.      Unzip the file
  3.      Right-click on the file and select Cut
  4.      Click on the Start button --> My Computer--> C: drive--> Program Files
  5.      Right-click and select Paste
  6.      Double-click on the PEC technologies folder
  7.      Double-click on the TheraScribe 5 folder
  8.      Locate the file in the folder called "TheraScribe5.exe" and then choose send to "Desktop (create shortcut)".
  9.      Go to your Desktop and you should see a shortcut
  10.      Double-click on the new shortcut to open TheraScribe

Category(s): Questions

Version(s): 5

This is happening because a setting within TheraScribe is set to do this.  In order to resolve this issue please go to Tools --> System Settings.  Once you are there you should see a checkbox that says "Only the Primary Provider and Session Provider can view Progress Notes Detail", which it should have a check within the checkbox.  If you uncheck this checkbox, then the items will appear.

Category(s): Questions

Version(s): ALL Categories

The Group Session process in TheraScribe allows for creating a session which has one or more episode. One or more provider can be added to a session as well. A session is considered to be a group session if one or more episodes are a part of it. Each episode in the group session has their own record for it stored in the database. So, once a group session has been created, changing data values for a session for one episode in a group session does not change data for the others. For example, changing the modality will not change the modality in the session records for other episodes included in the group session. One exception to this is changing the date or times on a group session. If the date or times are changed on a session that is part of a group session, then the user will be prompted to either change the session times for all members of the group session, or to remove the current session from the group. If there was only one other episode in the group, then it will no longer be considered a group session. Another exception is that if other providers are added or removed to a group session, then that change will appear in that session for other episodes in the group session as well.

FAQ:

1. What values are copied to the new session record when an episode is added to a group session?

     A: The following values are copied across to the new session record:

  •          Session Date
  •          Start Time
  •          End Time
  •          Provider
  •          Modality

     Is Billable is set to true, and Session Provider Team is left blank in the newly added session.

 

2. When a group session is created, and data are changed for one of the group sessions, will those changes be made to the other session records in the group?

     A: When changing values in a session where group members are already added, the only change made to the values in other sessions occur if the date and times are changed. If those values are changed, the user is prompted to either change the times for the whole group, or to remove the current episode from the group. TheraScribe does not change other data values in other sessions records in the group.

 

3. Will the user be able to add any episode to a group session?

     A: Not necessarily. The user will be able to add any episode their permission level allows them to open.

 

4. What are the rules for patient names appearing in appointments on the Scheduler screen?

     A: The name appears if at least one of these conditions are met:

  •          The current provider security level is set to Administrator or Maintenance.
  •          The current provider is the Primary Provider or Supervisor for that episode, as set on the Personal Data, Provider screen.
  •          The current provider is a member of the team for the episode, as set on the Personal Data, Provider screen.
  •          The current provider is the provider set for that session.
  •          The current provider is listed in the Other Providers list on the Group Session screen for that session.
  •          The current provider is a member of the Team entered on the Session Details screen.

Category(s): Questions

Version(s): ALL Categories

Before you can delete a provider, you must first re-assign the patients currently assigned to that provider, or delete those patients. The provider must also be inactivated (through a provider transfer) before they can be deleted.

To remove a Provider:

  1.      Click on Tools
  2.      Select Providers
  3.      Click the Delete button

NOTE: Only non-activated providers can be deleted. You can also just make them inactive so that they will not appear in any of the selection screen. This can be done by unchecking the "active" box. 

To delete Patients associated with the Provider:

  1.      Click on the Select Patient button
  2.      Select the patient and press Delete

NOTE:  Only the provider can delete their own patients or the person with Admin access to all patient records. If you are deleting Providers and Patients, delete the Patient first and then the Provider

Category(s): Questions

Version(s): 5

Users with Administrator-level security may create customized clinical or administrative report templates by adapting the built-in reports using their word processing program. If you are a novice computer user, we urge you to leave the report customization function aside until you gain complete familiarity with TheraScribe®. You may then want to try your hand at a variety of customizations suggested in this section.

Note: Creating custom reports can be time-consuming and challenging for less technical users.

Report customization services are available from the TheraScribe® developer, PEC Technologies, LLC.

Contact PEC to inquire about customization services:

Costs for report customization vary depending upon the extent of the alterations needed.  Wiley Technical Support does not offer assistance for customizing reports.

You may decide that you want to add your personal touch or improve a report template to better meet the needs of your patients and practice. To customize one of the TheraScribe® versions of the Clinical Record Report, you must first login as an administrator, and then go to the reports section of the program. Before the report can be edited you must first make a copy.

To make a copy:

  1.      Click Add on the Clinical Records Reports screen.
  2.      Select Copy Existing Report and use the dropdown list to select the report you wish to change.
  3.      Click OK.

To customize a report:

  1.      Select a copied report.
  2.      Click Properties.
  3.      Click Edit. The report will be opened in your word processor, where you can then make changes.
  4.      Click Save to save changes.

Category(s): Questions

Version(s): ALL Categories

Please follow the steps below to determine where your database is located:

  1.      Log into TheraScribe with an account that has administrative privileges
  2.      Essential users will login with their normal account
  3.      The default admin login for Small Practice/ Enterprise Users is (username: admin, password: admin)
  4.      Click on Tools --> Database
  5.      You will see database location listed. Please copy down this information. This is the database that TheraScribe is currently connected to.

Category(s): Questions

Version(s): ALL Categories

To Export:

  1.      Log into TheraScribe ( if Small Practice, or Enterprise version, you will need to login as an administrator)
  2.      Click on "Tools", and then "Database".
  3.      Click on "Export Treatment Episodes".
  4.      Uncheck "Show Only Latest Episode".
  5.      Place a check next to each episode you would like to export.
  6.      Click the "Export" button, and choose the location of the files.
  7.      Click on Save
  8.      A copy of the patient files are now saved in that location

To Delete the files you Exported:

  1.      Click on "Select a Patient" at the top of the screen
  2.      Select the patient you would like to delete, and then click on "Delete"
  3.      Click on "Tools", and then "Database".
  4.      Click on "Compact / Repair Database"
  5.      The files will now be permanently deleted from the database.

To Import the files you exported:

  1.      Log into TheraScribe ( if Small Practice, or Enterprise version, you will need to login as an administrator)
  2.      Click on "Tools", and then "Database".
  3.      Click on "Import Treatment Episodes".
  4.      Locate where your export file is located, and click on it.
  5.      Click "Open"
  6.      Your files will now be imported into the database.

Category(s): Questions

Version(s): ALL Categories

Importing Planner Add-On Modules

  1.     Log into the program as an administrator (if Small Practice, or Enterprise version)
  2.     Click On Tools, and then Database
  3.     Click on Import Planner Library. An Open window will appear
  4.     Browse for the file you wish to import, and click Open.
  5.     TheraScribe® will copy the data from the disk into the database and make it available to the user of TheraScribe®.
  6.     The title of the new Planner module will be displayed in the relevant dropdown lists throughout the program.

Note: Treatment Planner Modules must be imported before Progress Note Modules.

Category(s): Questions

Version(s): ALL Categories

  1.      Log into TheraScribe as the Administrator
  2.      Click on Tools --> System Settings
  3.      Locate the Automatic Backup Header
  4.      Click the "Enabled" checkbox
  5.      Select how often you would like the program to backup your database
  6.      Click Browse, and choose the location you would like the backups to be saved.

It is recommended that you save the backups not only to your computer, but also to periodically backup the database to an external source such as a Flash Drive, CD, External Hard Drive, or secondary computer. You should also keep multiple backups spanning multiple days/ weeks incase of a data integrity issue. The frequency of the backups you keep, and the security of those backups are up to you to determine.

You should also periodically monitor your backups to make sure that they are being created as expected, and that they are valid backups.

 

If you do not see the automatic backup Section, then you will need to update your version of TheraScribe. The update is available Here.

Category(s): Questions

Version(s): ALL Categories

Some advanced features in Word, such as checkboxes, are lost when it goes through the tool we are using to create the Clinical Record report.  A work around for the checkboxes might be to use the image of a checkbox so they would printout correctly and could be manually filled in. 

 

Category(s): Questions

Version(s): ALL Categories

Install TheraScribe directly from the update available at the link below. This will ensure that you have the latest version of the software. There is no need to install TheraScribe from the disc:

Click Here

Once TheraScribe is installed, it will need to be activated:

  1.      Open TheraScribe to the login screen
  2.      Click on Open Database, and then click on the activation link which will open the activation wizard
  3.      When asked if you have purchased a license, click Yes, and then the Next button. (If you do not see the next button, it is due to a display issue with your computer follow the instructions here to resolve it.)
  4.      Input your registration code, and click Next
  5.      Choose the manual activation option, and click Next
  6.      You will now be given a Machine ID and prompted for an activate code.
  7.      Please contact Technical Support with the machine ID, registration code, and reason for installation and we will return the activation code to you to complete the registration.

Once the registration is complete, you will need to restart TheraScribe.

Once the software is activated, you will either need to create a new database if you are starting over, or you can restore TheraScribe from a backup. For help with backing up and restoring your data to the new computer, please Click Here

Category(s): Questions

Version(s): ALL Categories

Please do the following:

1. Download, and install .net 4.0 directly from Microsoft:

     http://www.microsoft.com/en-us/download/details.aspx?id=17851

2. Reinstall TheraScribe using the update file found Here.

 

If installing .net from the link above fails, or if the TheraScribe installation still fails when attempting to install prerequisites, please contact Microsoft, or a local computer support company.

Category(s): Questions

Version(s): ALL Categories

No, the software is not compatible with an iPad. To view system requirements please Click Here

Category(s): Questions

Version(s): ALL Categories

Because we don’t require every user to have Microsoft Word installed TheraScribe can support most of it’s features, but not everything.  In general, TheraScribe can handle all text, paragraph, and page formatting. This would include things like tables and columns. Images and clipart can also be added.  Most special Word forms items like checkboxes and WordArt will not work. 

Category(s): Questions

Version(s): ALL Categories

Providers can only see the patient records of the patients who are assigned to them. The primary provider is the only person who has access to the Patient's records unless there is a Supervisor selected or the patient is part of a group. To see the assigned provider/supervisor:

  1.      Select a Patient
  2.      Go to Personal Data
  3.      Go to providers
  4.      You can see who the primary provider is.

NOTE:  If a provider has the access level of Administrator, they will be able to view all patient records. 

Category(s): Questions

Version(s): ALL Categories

The software was not designed to be installed on a Mac computer and PECTechnologies will not support any issues that you experience if you do decide to do this. We do not support the installation of TheraScribe on a Mac, the configuration of the program, the configuration of your emulator, or any other errors that you may receive using the software in this manner.

Please see the system requirements within the manual for TheraScribe 5.0  to see what minimum requirements you can use that PECTechnologies will support.

Category(s): Questions

Version(s): 5

To migrate your data from TheraScribe Small Practice to another database, please do the following:

  1. Open the Database File you wish to Export data from by using “Open Database File” button and then “Open an Existing Database File” to select the database
  2. Log into TheraScribe Small Practice (choose the database you wish to export data from before logging in).
  3. Click on "Tools", and then "Database".
  4. Select "Backup Database", and save a backup to your computer.
  5. Click on "Export Treatment Episodes".
  6. Uncheck "Show Only Latest Episode".
  7. Place a check next to each episode you would like to export.
  8. Click the "Export" button, and note the location of the files.
  9. Close TheraScribe once the Export completes
  10. Open TheraScribe again and use the “Open Database File” button and then “Open an Existing Database File” to select the database you wish to Import Treatment Episodes into
  11. Click on "Tools", and then "Database".
  12. Select "Backup Database", and save a backup to your computer.
  13. Click on "Import Treatment Episodes".
  14. Navigate to the location of the exported files, select them, and then click "Open". 

Category(s): Questions

Version(s): 5

To migrate from TheraScribe 3.x to 5.0, please do the following:

1.First you will need to convert your 3.x datafile to the 4.x format

a.Download and install the data conversion wizard here:

         http://www.therascribe.com

b.Once installed, open up the program, and click Next

c.Click Locate, and navigate to the 3.x datafile. Then double-click on the datafile, and click OK

d.Input the login information for 3.x and click Next

e.The datafile will now be converted to the 4.x format.

2. You will now need to migrate your 4.0 data to 5.0

a. Log into TheraScribe Small Practice .

                i. (default is username: admin, password: admin)

b. Click on Tools, and then Database

c. Click on Import from Previous Version

d. Select your appropriate 4.0 version (Solo / Small Group or Enterprise)

e. Navigate to the location of your 4.0 database, select it, and then click Ok

f. The system will prompt for the admin login data.

                i. (default is username: admin, password: admin)

       g. Unless you receive an error message, all data has been imported.

3. You will now need to activate your providers.

a. All providers have been imported from 4.0, but you will still need to activate them, or enter new providers.

       b. Instructions can be found in the HELP section in TheraScribe 5.

4. Planners may need to be imported.

a. All Treatment, homework, and Progress note planners have been imported, but if you have purchased any new planners you will need to import them

        b. Instructions can be found in the HELP section in TheraScribe 5.

If you need any assistance with the migration, please go to http://www.therascribe.com.

Category(s): Questions

Version(s): 4,5

Please follow the steps below to migrate your TheraScribe data from 4.0 to 5.0 Enterprise:

 

  1.  Backup your 4.0 database
  2.  Log in as an administrator, and select "Administration" then "Database
  3.  Select "Backup Database" and save a copy of your computer.
  4.  Verify that TheraScribe 4 is version 4.0.109.
  5. The version number will be listed on the homepage inside the program
  6. If it is not 4.0.109, look at the FAQ: How do I obtain and install the necessary update to allow my TheraScribe 4 software to work with Therapist Helper?
  7. Download the appropriate update for your version of 4.0
  8. Install TheraScribe 5.

A. Install the program from the update available here:

http://wwwtherascribe.com

Instructions for installing the enterprise version of the software and configuring the database can be found here also.

 

B. Once TheraScribe has been installed, it will then need to be activated. Do not add/activate providers until you import the data from 4.0

 

  1.  You will now need to migrate your 4.0 data to 5.0
  2. Log into TheraScribe as the administrator
    1. (default is username: admin, password: admin)
  3.  Click on "Tools", and then "Database"
  4. Click on "Import from Previous Version"
  5.  Select your appropriate 4.0 version (Solo / Small Group or Enterprise)
  6. Navigate to the location of your 4.0 database, select it, and then click "Ok"
  7. The system will prompt for the admin login data.
  8. (default is username: admin, password: admin)
  9. Unless you receive an error message, all data has been imported.
  10. You will now need to activate your providers.
  11. All providers have been imported from 4.0, but you will still need to activate them, or enter new providers.
  12. Instructions can be found in the HELP section in TheraScribe 5.
  13. Planners may need to be imported.
  14. All Treatment, homework, and Progress note planners that were installed with 4.0 have been imported, but if you have purchased any new planners you will need to import them
  15. Instructions can be found in the HELP section in TheraScribe 5.

If you need any assistance with the migration, please go to http://www.therascribe.com

Category(s): Questions

Version(s): 4,5

To Migrate from TheraScribe 4.0 to 5.0 Small Practice, please do the following:

 

1.Backup your 4.0 database

a.Log in as an administrator, and select "Administration" then "Database

b.Select "Backup Database" and save a copy of your computer.

2.Verify that TheraScribe 4 is version 4.0.109

a.The version number will be listed on the homepage inside the program

b.If it is not 4.0.109, browse to the FAQ: How do I obtain and install the necessary update to allow my TheraScribe 4 software to work with Therapist Helper?

c.Download and run the appropriate update for your 4.0 version

3.Install 5.0 from the update available here:

        http://www.therascribe.com

        Activate TheraScribe, and then create new Database.

4.You will now need to migrate your 4.0 data to 5.0

a.Log into TheraScribe Small Practice .

(default is username: admin, password: admin)

b.Click on "Tools", and then "Database"

c.Click on "Import from Previous Version"

d.Select your appropriate 4.0 version (Solo / Small Group or Enterprise)

e.Navigate to the location of your 4.0 database, select it, and then click "Ok"

f.The system will prompt for the admin login data.

(default is username: admin, password: admin)

g.Unless you receive an error message, all data has been imported.

5.You will now need to activate your providers.

All providers have been imported from 4.0, but you will still need to activate them, or enter new providers.

Instructions can be found in the HELP section in TheraScribe 5.

6.Planners may need to be imported.

All Treatment, homework, and Progress note planners have been imported, but if you have purchased any new planners you will need to import them.

Instructions can be found in the HELP section in TheraScribe 5.

If you need any assistance with the migration, please go to http://www.therascribe.com

Category(s): Questions

Version(s): 4,5

Before deactivating and reregistering as the Enterprise edition, follow these steps:

For Clinical Record Reports:

  1.      For each custom report, select it and click on "Properties".
  2.      Then click on "Export" and save the file to the hard drive.
  3.      After reregistering as the Enterprise, go to the Clinical Record Report screen
  4.      For each custom report, click "Add", select "Copy Existing Report", and click "OK".
  5.      Then click on "Import" and browse for the exported file from step 2.
  6.      Click on the file, and click OK.

For Administrative reports:

The steps are very similar.

  1.      For each custom report, select it and click on Properties. If Custom SQL was chosen then store off the SQL statement in notepad.
  2.      Then click on "Export" and save the file to the hard drive.
  3.      After reregistering as the Enterprise, go to the Administrative Report screen
  4.      For each custom report, click "Add", select "Copy Existing Report", and click OK.
  5.      Then click on "Import" and browse for the exported file from step 2.
  6.      Click on the file and click OK. If this was a Custom SQL report, select that under Report Data and paste in the Custom SQL statement from step 1.

NOTE:  If an Administrative report was made using the Custom SQL report data option, then the SQL statement may have to be reworked to run with SQL Server because SQL Server and Access use different flavors of SQL.

Category(s): Questions

Version(s): ALL Categories

To resolve this problem reset the Font Size in the Display Properties to Small Fonts or Normal (96dpi ) 

To change this setting please follow the steps below:
 

1. Right-click on your desktop and click Properties then the Settings tab.
 
2. Click on the Advanced button and change the DPI Settings to Normal or Small Fonts (96 dpi )

For Windows 7 please follow these steps:

1. Right Click on a Blank spot on your Desktop and choose Screen Resolution 
2. On the Screen Resolution window that opens click on the link that reads "Make text and other items larger or smaller"
 
3. Change this setting to Smaller - 100% Default and click Apply and then restart your computer when prompted
 

Category(s): Questions

Version(s): 5

First, you will need to backup the database on your current computer and save it to some form of media so that is can be copied to your new computer.  This could include a CD, external hard drive, or a flash drive.

  1. Log into TheraScribe with an administrative account
    1. Essentials Users, just log in with your normal account
    2. The default Administrative login for Small Practice/ Enterprise users is (username: admin, password: admin)
  2. Click on Tools
  3. Click on Database
  4. Make sure that your external device is plugged into your computer
  5. Click on Back up Database
  6. Using the window that comes up, locate your external device and double click on it to open it
  7. Please note the filename of the backup and click on Save
  8. Once the database is saved, remove the external device and then take it to the new computer

Once the database has been backed up, we will then need to transfer it to the new computer

  1. Plug your external Device into your new computer
  2. Open up the external Drive, the drive can be found by going to My Computer, or Computer within your PC
  3. Once the drive is opened, locate the backed up file
    1. It will have the file name TheraScribe back up (the date of back up [year, month, day]).mdb
  4. Right-Click on the file, and select Copy
  5. Open up the Documents, or My Documents folder on your computer
  6. At the top of the folder, click on Edit --> Paste
  7. You should now see the file within that folder. Close the folder
  8. Open TheraScribe to the login window
  9. Click on Open Database and then Open Existing Database
  10. Using the window provided, open up your Documents Folder
  11. Locate the backup file that was copied in this folder
  12. Click on the file and then click Open
  13. TheraScribe is now connected to the backup file, and you should be taken to the login window
  14. Log into TheraScribe with your provider account to verify all patients are present

Category(s): Questions

Version(s): ALL Categories

In order to fix this problem, you must contact Microsoft.  This is an issue with their software and you must contact them to have it corrected.  Please see the following knowledge entry regarding this:

http://support.microsoft.com/kb/923319/en-us

 

Category(s): Questions

Version(s): ALL Categories

When you are not assigned as a personal provider or as a member of a team of providers to a patient you will not have an option to print the patient's Progress Notes or Psychotherapy Notes.

Category(s): Questions

Version(s): ALL Categories

This error stems from Therascribe not having the necessary permission it needs to run successfully.

First, try setting the program to Run as Administrator. Once this has been done, the application will always run as administrator if you use the shortcut to launch it. (You'll be prompted by UAC if you have it enabled).  

Windows Vista:

  1.      Right-click the program icon
  2.      Click the Advanced button on the Shortcut Tab to get to the Advanced Properties dialog.
  3.      Check the box labeled "Run as administrator".
  4.      Click "OK" to exit out of the menus.

 

Windows 7:

  1.      Right-click the program icon
  2.      Select properties
  3.      Click on the Compatibility tab
  4.      Check the box labeled "Run as administrator".
  5.      Click on "Apply", and then "Ok"

 

If after setting the program to run as the administrator and you still recieve an error message you will need to check your file / network permissions. TheraScribe requires the following:

  1.      Read/ Write access to the database file, as well as the folder where the database file is located
  2.      All Windows users accounts, and computer that are accessing TheraScribe will also need the read/ write access described above.

Category(s): Questions

Version(s): ALL Categories

TheraScribe 5 requires the installation of Microsoft .NET Framework 2.0 prior to installation of TheraScribe. Please download and install the .Net Framework from the website below and then reboot your machine. You should then be able to install TheraScribe 5 normally.

http://www.microsoft.com/downloads/details.aspx?FamilyID=0856eacb-4362-4b0d-8edd-aab15c5e04f5&displaylang=en

Category(s): Questions

Version(s): 5

The Copy process for Sessions copies the following data:
•     All the data from the Session Details screen
•     The Psychotherapy Notes
•     Data from the Progress Notes Planner, if the source session has a problem focus on which can be found in the Treatment Plan of the destination client.

Data from the other screens are not copied.

Category(s): Questions

Version(s): ALL Categories

To copy progress notes between clients, you would first need to add them to a treatment group. For other patients to display in the copy dialogue box you also need to meet the following conditions:

  1.      The episode must be active.
  2.      The episode must be the latest episode for that patient
  3.      The episode must have a problem in common with the current episode.  If the episode has a problem from another treatment planner with the same problem name, then this will not include it.
  4.      The currently logged in provider must be the primary provider, supervisor, or a member of the treatment group for that episode. 

Category(s): Questions

Version(s): ALL Categories

Yes, Therascribe will allow multiple providers to add events to the appointment scheduler at the same time.  When adding this type of record to the appointment scheduler it will create both records side by side.  Be sure to audit the appointment scheduler so that duplicate entries aren't created.

Category(s): Questions

Version(s): 5

We are aware of this issue, and it will be addressed in a future update. To export your episodes, please do the following:

  1.      Set a provider security level to "Administrator"
  2.      Log out as the administrator, and log in with that provider-administrator account.
  3.      You should now be able to export the treatment episodes as normal.

Category(s): Questions

Version(s): ALL Categories

On the Administrative Reports screen do the following:

  1.      Click Edit Groups at the bottom of this screen
  2.      Click Add for Filter Name
  3.      Enter a Filter Name
  4.      Click Add for the Conjunction section
  5.      Set Field Name to IsActive, Operator to equals, Value True.  Leave Conjunction Blank.
  6.      Click View Data to test if desired and then click Close
  7.      Use the Patient Group Drop down choose the new filter
  8.      Preview desired report and only Active Patients will be shown

Category(s): Questions

Version(s): ALL Categories

The TheraScribe® Appointment Scheduler can be used by a person responsible for scheduling appointments at your organization. This person would be designated as a Maintenance User and would be required to be added to the provider listing and activated like any other provider.

Please also note that this user, while lacking administrative rights, does have access to the Demographics, Provider, and Insurance screens in the Personal Data group. In addition, this user may be given access to the General Notes, Attachments, and Custom Fields screens in the Personal Data group and the Database screen in the Tools group. This access is enabled on the System Settings screen in the Tools group.

Category(s): Questions

Version(s): ALL Categories

Please try selecting from the keyboard the Windows Key + Up Arrow Key.  This should allow the TheraScribe window to be visible once again. 

Category(s): Questions

Version(s): ALL Categories

The Next button is always disabled at this point in the Synchronize form because this is the last screen that you can go to.  All you need to do at this point is click the Close button and it should work properly.

Category(s): Questions

Version(s): ALL Categories

Unfortunately, this feature is not currently supported by TheraSync, you will need to perform periodic sync's to import the new appointments. 

Category(s): Questions

Version(s): ALL Categories

To investigate this issue, Technical Support will need the following:

  1.     The complete error message that you are receiving
  2.     The TheraSync Debug Logs.
  3.     Log into TheraScribe as the administrator
  4.     Click on Tools--> Database
  5.     Click on Setup under TheraSync
  6.     Click on Other Options
  7.     Check Use Debug Mode, and then choose a directory location
  8.     Click Ok
  9.     Run the Sync once again and a debug file will be created

Category(s): Questions

Version(s): ALL Categories

Once the data is imported, and then changed in TS5, any changes made in TS4 would not be imported. There are a couple of options for you:

  1.      Create a new TS5 database and then import the updated TS4 data. You would lose any changes made in TS5 unless you export/ import those specific episodes that have been changed in 5.
  2.      A custom version of TS5 could be created that would allow you to import the data.
  3.      Our developers could merge the data in the two databases.
  4.      Manually enter the changes made in TS4 into TS5.

Options 2 and 3, listed above, would require you to work with our developers directly, and you would be responsible for any fees involved. Please let me know if you would like to pursue either of those options and I can put you in contact.

Category(s): Questions

Version(s): 4,5

We opted during the development of the software not to copy session custom fields because we had no way of knowing if the fields just apply to the one client or not. However, the developers can create a custom version that copies this data over if you would like such a feature for a fee.

 

Category(s): Questions

Version(s): ALL Categories

Currently, users do not have the ability to edit, or add homework assignments to the program.

Category(s): Questions

Version(s): ALL Categories

If you are unable to import your planner, it is because of one of these reasons:

  1.      Your treatment planner must be imported first before your corresponding homework / progress note planner.
  2.      If you have imported your treatment planner, but it still tells you that the treatment planner must be loaded first, then one of your planners is not of the correct version. You will need to contact your point of purchase to exchange the planner for the correct one.

Category(s): Questions

Version(s): ALL Categories

This is happening because everyone other than the primary provider or session provider have been barred from viewing these notes. To correct this, do the following:

  1.      Log in as the admin, go to "Tools" and then "System Settings".
  2.      Uncheck the  "Only the Primary Provider and Session Provider can view Progress Notes Detail" selection.

Log in as a provider-admin account and you should not be able to view all the patient data. 

Category(s): Questions

Version(s): ALL Categories

The TheraScribe 5.0 User Guide is attached below for you to download. This guide covers the small practice, enterprise, and essentials versions of TheraScribe.

File Attachments

Category(s): Questions

Version(s): 5

There are no settings in TheraScribe that would prevent multiple users from connecting to the database. Please see this Microsoft Knowledge base article for assistance

http://support.microsoft.com/kb/289681 

Category(s): Questions

Version(s): ALL Categories

TheraScribe would need to be restarted for the new data to appear within your program at this time.

Category(s): Questions

Version(s): ALL Categories

Yes, TheraScribe 5.0 can run in a 64-bit operating system.  What you must do in order to get it to run is download the latest update for TheraScribe.  Please go to http://www.therascribe.com to get the latest update.

Category(s): Questions

Version(s): 5

TheraScribe 5.0 is compatible with Windows 7. You may need to download, and install the latest update available here:
          http://www.therascribe.com

If you have TheraScribe 5.0 Enterprise the version of SQL server express included on the Discs will install correctly, but you will need to download the SP3 update available from Microsoft here:
http://www.microsoft.com/downloads/details.aspx?FamilyID=ae7387c3-348c-4faa-8ae5-949fdfbe59c4&displaylang=en


It is recommended that you download / install SQL server express with SP3 already integrated, and not use the installation on the disc. This is available here:
http://www.microsoft.com/downloads/details.aspx?FamilyID=3181842a-4090-4431-acdd-9a1c832e65a6&displaylang=en

Category(s): Questions

Version(s): 5

Microsoft Jet 4.0 Service Pack 8 (SP8) provides the latest updates to the Jet 4.0 database engine with Windows Server 2003 - 64 Bit Edition. and is discussed in Microsoft Knowledge Base Article KB829558. Download now to get the most current updates for Jet 4.0. After you install this item, you may have to restart your computer.

http://www.microsoft.com/downloads/details.aspx?familyid=ad2b6698-de73-47dc-911b-50f4f0627ff4&displaylang=en

Category(s): Questions

Version(s): ALL Categories

Please download the attached file for instructions on configuring your server to allow clients to connect to it. Guides for both SQL 2005 and 2008 are both available below.

File Attachments

Category(s): Questions

Version(s): ALL Categories

When you install and update to TheraScribe it must also update the database structure in some instances. Only users with the security level of Administrator can update the database. You will need to contact your system administrator to update the database, or you will need to login with the administrative account.

 

Default Administrative Login:

Username: admin

Password: admin

Category(s): Questions

Version(s): ALL Categories

Before running TheraScribe Essentials, please make sure to Right-Click on the TheraScibe Essentials Icon and select "Run the Program as Administrator".  You should now be able to go into TheraScribe Essentials and deactivate the database.  If you continue to have problems, then feel free to contact us through the Ask A Question tab.

Category(s): Questions

Version(s): ALL Categories

Attached below are two template files with formatting that more closely matches the older versions of TheraScribe.

To import one or both, follow these instructions for each of the attached files:
1.     Go to the Report, Clinical Record Reports screen, making sure the current user has admin privileges.
2.     Click on the Add button, Select Blank Report and click OK.
3.     Click on the Import button and browse for one of the files attached in this email.
4.     Enter a name for this report in the Name text box.
5.     Click Close.

File Attachments

 

Category(s): Questions

Version(s): ALL Categories

To add a logo, first make sure that you are using a 5.2.xxxx version of TheraScribe. If you have a 5.0, or 5.1 version you will need to update your copy of TheraScribe using the update found at http://www.therascribe.com

Once you have checked your version of TheraScribe, please follow the steps below in order to add a report logo:

  1.      Log into TheraScribe.
  2.      Click on Tools --> System Settings
  3.      Click on the Report Logo button
  4.      Click on Browse
  5.      Navigate to where your image is located
  6.      Click on your image and then click on Open
  7.      (optional) Click in the Height/ Width boxes and enter your image size. (if you do not do this your image will be inserted into the report at it's native size)
  8.      Click on Ok.

 

NOTE:  TheraScribe can only accept images of the following type: .jpg, .jpeg,.gif,.tif,.bmp,.png

Category(s): Questions

Version(s): 5

A homework planner can be imported at any time, but a treatment planner must be imported before a progress notes planner.

Category(s): Questions

Version(s): 5

To Add a Session:

  1.      Click Add Session on the Action Bar at the bottom of the Appointment Scheduler screen to schedule a new session with a patient.
  2.      You will be brought to the New Session window. Use the dropdown calendars and lists to enter Date, Start and End Times, Patient Name, Provider, and Modality. Use the check box to indicate Billable time.
  3.      Click Appointment Scheduler on the Navigation Bar to return to the Scheduler screen, where the new session will appear.

To add a Recurring Session:

First make sure that you are using a 5.2.xxxx version of TheraScribe. If you have a 5.0, or 5.1 version you will need to update your copy of TheraScribe using the update found at http://www.therascribe.com

 

NOTE: Recurring sessions are a convenience and because of all the interrelationships with providers and clients, once a recurring session is created, edits and deletions are limited -- see below.

 

  1.      To create a recurring session, either select a session to edit by double clicking or right clicking and selecting edit OR click Add Session.
  2.      Appointment Recurrence screen will appear.
  3.      Click Recurrence button (see above) and Appointment Recurrence screen is displayed
  4.      Select pattern of recurrence
  5.      Select Range of recurrence: either # of occurrences or date of last occurrence.
  6.      Select OK to accept recurrence or Cancel to reject changes.

                 -- Note that on Appointment Scheduler screen, recurring sessions are preceded by a circle of 2 curved arrows.

Once a session recurrence has been set up, the following editing parameters are in effect:

  1.      Locked sessions cannot be edited or deleted.
  2.      For future individual sessions, user will be given option to delete either just the current session or this session and all future occurrences of this session.
  3.      Any changes to recurring sessions already past will ONLY apply to the currently selected session.
  4.      Once created, a session recurrence cannot be edited -- for example, a user cannot change a recurrence from weekly to monthly w/o deleting all occurrences of a session first.
    However, one can create a new recurrence from an existing session that would leave the current recurrence in place. E.g.: a client could be member of a recurring session that meets once every Monday. From a specific session, one could then create a recurrence that meets once every month on Monday for this client. The previously existing recurring session would remain unchanged and still be 
    scheduled every Monday.
  5.      When deleting future sessions, all sessions from today's date -- regardless of which session is currently selected --will be deleted.

Additional considerations for Group Sessions

  1.      For future group sessions, user will be given the option of deleting the session for the current patient or deleting the session for all members of the group session.
  2.      If user changes times on a future recurring group session, user will be given option of changing times for all users in the session or just removing the currently selected user from the group session and effectively creating a new individual session for the currently selected patient. The user can then flesh out details of the new individual session.

Category(s): Questions

Version(s): 5

This is by Design. The calendar only highlights the sessions that are within the active time. To change the activate time, please do the following:

1. Log into TheraScribe.
2. Click on Tools --> System Settings
3. Locate the "Scheduler Options" section
4. Extend the end time.

Category(s): Questions

Version(s): ALL Categories

No, the registration codes are not case sensitive. All letters may be entered as either upper or lower case.

Category(s): Questions

Version(s): 5

Go to Tools | Database and select the Back Up Database button. Also on this screen in information about the database location and the database version.

Category(s): Questions

Version(s): 5

Go to the Tools | Provider screen, and click on the Change Admin Password button. Enter and confirm the new password, and then hit OK.

Category(s): Questions

Version(s): 5

The Essential, 1.0 and Small Practice, 5.0 versions store data in a Microsoft Access database that can be opened and examined using Microsoft Access. The database comes password protected. The default password is “TS5master” (without the quotes). The Administrator can change this password to allow access to the raw data in the database using the Change Database Password button. If the password is changed to a blank value, no password will be required to open it in Microsoft Access. Note: If the password is changed and forgotten, there will be a fee to extract it.

Category(s): Questions

Version(s): 5

As of 03/16/07, the following corrections have been made:

In Chapter 11, under Database | Backing up and Repairing the Database, please replace that section with the following:

For security and data integrity reasons, you will want to make a copy of your clinical records regularly. Use the following steps to back up the TheraScribe(r) 5.0 database:

1. To make a copy of the database, click Back Up Database.
2. Select the location where you want to save the backup file.
3. Type in the name of the file. Click OK.

If you have a backup file and want to run from that backup database:

1. Open TheraScribe 5.0.
2. Do not login to TheraScribe 5.0.
3. Click on Open Database File.
4. Click on Open an Existing Database File.
5. Find the backup database you want to run and open that file.
6. Once you are back to the login screen, you can login. Doing so will load the backup database.

To reorganize and speed access to your database, click Compact/Repair Database.

Category(s): Questions

Version(s): 5

1. On the Tools | Database screen, click the Delete Planner Library button.
2. In the Delete Planner window, select the Planner Type and Planner title from the drop-down list.
3. Click OK to delete the Planner or click Cancel to return to the Database screen.

 

Category(s): Questions

Version(s): 5

The Essential product is a “lite” version of TheraScribe, 5.0, which is sold to single users (solo practitioners) and has selected 5.0 features and functionality disabled. The differences between Essential and 5.0 are as follows:

Only a single provider can be entered into the application.
There is no forms builder functionality.
There is no scheduler.
Essential is not be available to small groups.

Category(s): Questions

Version(s): 5

The biggest changes between Therascribe 4.0 and Therascribe 5.0 are as follows:

-  New registration system, which allows the application to be more secure.
-  New graphical interface, which is cleaner and more intuitive.
 
-  Editable shortcut bar, which can be customized by going to the Tools screen.
-  Appointment scheduler, which provides a tool for the user, as an individual clinician and as part of a larger practice, to manage schedules.
-  Addition of ICD codes, which are handled like DSM codes in display and functionality.
-  Display homework goals, which appears when the user hovers their mouse over a selection (before a selection is made).
-  Addition of import/export functionality, which now transfers all patient-related data.
-  Addition of a presenting problem search, which appears on the Select a Problem window.
-  Ability to delete a previously imported module, which can be done on the Tools | Database screen.
-  Ability to move a secondary problem to the primary problem position, which can be found on the Treatment Plan | Problem screen.
-  Addition of a provider case load tracking report, which can be found on the Administrative Reports screen.
-  Addition of a tracking of diagnosis changes over time report, which can be found on the Administrative Reports screen.

Category(s): Questions

Version(s): 4,5

  •          The Administrator level allows the user to have complete control over all functions of the application.
  •          The Advanced user setting should be used for providers to whom you wish to give the ability to permanently alter libraries.
  •          The Basic user is prevented from altering libraries.
  •          The Maintenance level user is able to access only the Demographics, Provider, and Insurance screens in the Personal Data group. In addition, this user may be given access to the General Notes, Attachments, and Custom Fields screens in the Personal Data group and the Database screen in the Tools group. This access is enabled on the HIPAA screen in the Tools group.

You can also download the attached graph, which will show you these restrictions in a visual format.

File Attachments

Category(s): Questions

Version(s): 5

The first time you log into the Enterprise version, type “admin” (without the quotes) into the Username field and “admin” (without the quotes) into the Password field.

Being logged in as the administrator allows you to create and activate provider accounts, but you cannot view any patient data.

 

Category(s): Questions

Version(s): 5

In order to resolve this issue please follow the following steps:
    1. Launch the SQL Server Management Studio (Express). If you do not have SQL Server Management Studio (Express), then you can download it from 
http://msdn.microsoft.com/vstudio/express/sql/download .
    2. In SQL Server Management Studio (Express), Right Click on the SQL Server instance and choose "Properties".
    3. Under the "Select a Page" section, click on "Connections" and then place a check in the checkbox called "Allow remote connections to this server".
    4. Click the OK button and then exit the SQL Server Management Studio (Express).

Category(s): Questions

Version(s): 5

TheraScribe, 5.0 has built-in functionality to allow an error to be better diagnosed. If an error occurs, on the corresponding pop-up window is a View Details button. Selecting this button displays details specific to the error. Select the Copy to Clipboard button, paste the text into Word (or another word processing program), and then send the file to Technical Support.

Category(s): Questions

Version(s): 5

The first time you log into the Essential version, type “user” (without the quotes) into the Username field and “password” (without the quotes) into the Password field.
You are now logged into the application as a single provider and will not need to activate that provider. Note: It is recommended that you go to the Provider screen and change your user name and password for security reasons. The program will warn you to make this change if you have not done so already.

Category(s): Questions

Version(s): ALL Categories

If an objective/intervention has a check mark in the Evidenced Based column, it means that item is designated as evidenced-based.

Category(s): Questions

Version(s): ALL Categories

This error occurs when the user does not permission to open the folder the file is located in.  The resolve this issue on Windows Vista/7 the user must Right click on the TheraScribe icon and choose Run as Administrator.  If the use does not have access the administrator privileges, then the user should contact their IT department to give them access rights to the folder the database is located on.

In addition to this, if your file is hosted on a network location you will need to ensure that every windows user account, and each computer is configured correctly to access the database. Each user account, and each computer needs to have read/write/create access (full permissions) to not only the database file, but also the folder where the database is contained.

Additional information is located here:

http://support.microsoft.com/kb/289681

Category(s): Questions

Version(s): ALL Categories

Yes, TheraScribe, 5.0 is HIPPA compliant. Go to the Personal Data | HIPAA screen to detail information about a patient’s privacy notice, view a patient record access log, add disclosure authorizations, and add requested amendments.

Category(s): Questions

Version(s): 5

To import a database from TheraScribe, 4.0 into TheraScribe, 5.0:

1. On the Tools | Database screen, click on the Import from a Previous Version button.
2. The Import from TheraScribe, 4.0 Wizard will appear, prompting you through the steps.
 
3. Select either the Solo/Small Group Version or the Enterprise SQL Version.
 
4. Enter either the Database File or Server name.
5. Click Next.
6. Continue following the Wizard prompts.

Note 1: All patient and session data is imported except the following: the admin account password, TheraSync settings, Administration/HIPAA data, Administration/Default Settings data, Saved Outcome Criteria, and any Report Layouts.

Note 2: If a particular Planner Library has been loaded into TheraScribe, 5.0, and the Planner is also in the TheraScribe, 4.0 data being imported, it will be skipped. This includes any changes made to the Planner. Otherwise, the Planner with changes will be imported.

Category(s): Questions

Version(s): 4,5

One possibility is if you changed the number of appointments to display on the Home screen to “zero,” the application will crash, and you will not be able to log into the application using your provider log-in information. However, you can log into the application using the default log-in information, change the number of appointments to any number, and close the application. You will then be able to log into the application using your provider log-in information.

Category(s): Questions

Version(s): ALL Categories

Yes. Go to the Tools | Systems Setting screen. There are three locking options – No locking, Lock when leaving the Progress Notes Screen, and Lock when Leaving Patient.

Category(s): Questions

Version(s): 5

In the Essential, 1.0 package is a registration card, which has a code on it. On the main screen of the application, select the “Click here to activate” link and follow the prompts on the activation wizard screens.

Category(s): Questions

Version(s): ALL Categories

When an order for the Enterprise version is placed, a registration code is automatically generated and sent to you, the customer, or to your Sales Rep (depending if you have an e-mail address). When you receive your package, on the main screen of the application, select the “Click here to activate” link and follow the prompts on the activation wizard screens, using your registration code.

Category(s): Questions

Version(s): 5

When an order for the Small Practice or Enterprise version is placed, a registration code is automatically generated and sent to you, the customer, or to your Sales Rep (depending if you have an e-mail address). When you receive your package, on the main screen of the application, select the “Click here to activate” link and follow the prompts on the activation wizard screens, using your registration code.

Category(s): Questions

Version(s): 5

When an order for the Small Practice version is placed, a registration code is automatically generated and sent to you, the customer, or to your Sales Rep (depending if you have an e-mail address). When you receive your package, on the main screen of the application, select the “Click here to activate” link and follow the prompts on the activation wizard screens, using your registration code.

Category(s): Questions

Version(s): 5

TheraScribe 5.0 registration codes use letters A though F.

Category(s): Questions

Version(s): 5

Yes. Go to the Tools | Provider screen and select the Rename Activated Provider or Transfer Activation link at the bottom of the screen. Follow the prompts in the Change Provider Activation wizard.

Category(s): Questions

Version(s): 5

If you have a backup file and want to run from that backup database:
    1. Open TheraScribe 5.0.
    2. Do not login to TheraScribe 5.0.
    3. Click on Open Database File.
    4. Click on Open an Existing Database File.
    5. Find the backup database you want to run and open that file.
    6. Once you are back to the login screen, you can login. Doing so will load the backup database.

Category(s): Questions

Version(s): 5

Go to the Tools | Providers screen, and each individual provider can be designated a certain security level based on the selected item under the Security Level pull-down menu.

Category(s): Questions

Version(s): 5

The first time you log into the Small Practice version, type “admin” (without the quotes) into the Username field and “admin” (without the quotes) into the Password field.

Being logged in as the administrator allows you to create and activate provider accounts, but you
 
cannot view any patient data.

Category(s): Questions

Version(s): 5

Please contact:

Netsmart Technologies. 

Sales: 1-800-343-5737 

Support: 781-937-0080 

Category(s): Questions

Version(s): ALL Categories

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The Database for the Enterprise version can be SQL Server 2000, SQL Server MSDE, SQL Server 2005,SQL Server 2005 Express.SQL Server 2008, SQL Server 2008 R2.  SQL Server 2005 Express is included on the installation CD.

NOTE: If you are running Windows 7 and TheraScribe 5.0 Enterprise with SQL Server 2005 Express, then it is suggested to use SQL Server 2005 Express SP3.  You may download it from Microsoft's website by clicking here.

Note: you cannot customize reports if you are using Open Office. This is only available when using Microsoft Word.

Note: The operating system language must be native English

Category(s): Questions

Version(s): 5

Therapist Helper, 6.4 or higher works with TheraScribe, 5.0.

 

Category(s): Questions

Version(s): 5

You can download the latest update by clicking on the .exe file below.

Please note that this is a 23 MB file and depending on your Internet connection it might take some time to download.

Once the update is downloaded, and you begin the installation it will then check your computer for required pre-requisite files. If Microsoft .NET Framework version 4.0 is not installed, you will be required to download and install it. This can be up to a 200 MB file so it can take up to 20 minutes or more to download and install.

We also recommend that you backup your database file before updating. 

File Attachments

Category(s): Questions

Version(s): 5

TheraSync is designed to synchronize the Therapist Helper and TheraScribe, 5.0 software applications and allow for data exchange between the two programs. After some initial setup, TheraSync operates from a single Synchronize button on the Database screen in TheraScribe, 5.0.

 

Category(s): Questions

Version(s): 5

To help protect confidential patient health information from being viewed by unauthorized persons, the Automatic User Time-out function may be enabled by checking the appropriate box on the Tools | System Settings screen. By enabling and entering a number in the Minutes Before Time-out Occurs box, you are setting the time after which the monitor screen will go blank if no activity occurs within the program. If the user leaves the screen unattended for the established number of minutes, the screen will go blank, protecting the patient information from being seen or the program from being operated by unauthorized people who might gain access to confidential information. The user who last logged on must enter his system password to unlock the blank screen and return the program to full functioning status.

Category(s): Questions

Version(s): 5

Yes. Go to the Tools | Provider screen and select the Rename Activated Provider or Transfer Activation link at the bottom of the screen. Follow the prompts in the Change Provider Activation wizard.

 

Category(s): Questions

Version(s): ALL Categories

The account created for the Trial version is a special account that gives you administrator rights (both full provider and administrator). You can do work using this default user name and password or go to the Provider screen and change your user name and password. You can create provider accounts and work with them without activating each provider.

Category(s): Questions

Version(s): 5

The trial version, which is what the user can use before the program is registered, has the following limitations:
 -   User can enter up to five patients.
 -   User cannot create an episode for an existing patient.
 -   User cannot edit or import/export reports.
 -   User cannot back-up the database.
 -   User cannot edit clinical reports.

Category(s): Questions

Version(s): 5

The first time you log into the Trial version, type “user” (without the quotes) into the Username field and “password” (without the quotes) into the Password field.

 

Category(s): Questions

Version(s): 5

Users now have the functionality to be notified when updates are posted to our Support site.  Under Go | Tools | Preferences, users can select to be notified Never, Daily, Weekly, or Monthly, and depending on which option the user selects dictates when they see the prompt upon opening the application.  By default, the notification is set to Daily. 

On the Preferences screen, the user selects their preference for notification and selects the Check Now button.
 

Please note:  There are three levels of assignments to be used for all updates - "Optional," "Recommended," and "Important."  At the time an update is done, the status will be determined.
 

Category(s): Questions

Version(s): 5

With the 5.2 update you can download the blank Biopsychosocial History Form.  To view the blank forms, please follow the steps below:

  1. Log into TheraScribe
  2. On the Home Screen you will see a "Links" heading
  3. Under "Links" heading, you will see the forms available for download:
    1. Blank Biopsychosocial History Form - PDF
    2. Blank Biopsychosocial History Form - MS Word

Category(s): Questions

Version(s): 5

If MSDE/SQL Server was reinstalled or reconfigured, and you cannot connect using TheraScribe although SQL Server seems to be running, you should run the Server Configuration program to reset/recreate the
TheraScribe login account.

Category(s): Questions

Version(s): 5

Please do the following for each customized report:

  1. Select the problem report in the Reports, Clinical Record Reports screen and click on Properties.
  2. Click on the Export button and save the file on the hard drive.
  3. Open up this file in Word.
  4. Select the Save As process and select the Save as type to "Word Document (*.docx)".
  5. Go back to TheraScribe and Close the Report Properties window.
  6. Click on the Add button, and then click on OK.
  7. Click on Import and browse for the DOCX file created in Step 4.
  8. Enter a Name for the report and Click Close.

 

If after the above instructions are completed and the reports are still not formatted correctly you would either need to use the reports as-is, modify the report templates from the 5.2 version, or re-modify the reports that you imported in order to correct the formatting.

Category(s): Questions

Version(s): 5

Please do the following:

1. Log into TheraScribe 5.0 as the administrator
2. Click on Tools--> Provider
3. Set the security level to administrator
4. Close TheraScribe
5. Log back in as that provider, and see if your patients are present.


If they are still not showing, please do the following:

1. Log into TheraScribe 5.0 as the administrator
2. Go to "Tools" and then "Database"
3. Click on "Backup Database"
4. Choose the location of where you would like to backup the database
5. Click "save"


Then,
Update both TheraScribe 4 and 5:

Then import the data again and see if the missing records are present. This will not affect any data that is currently in 5.0.

Category(s): Questions

Version(s): 4,5

Setting default values on new episode records inserted in TheraScribe through the Sync process is something that currently does not happen when using the TheraSync Process

File Attachments

Category(s): Questions

Version(s): ALL Categories

  1.      Open TheraScribe to the login window
  2.      Press CTRL + ALT + P at the same time
  3.      A window will pop up showing a string of characters.
  4.      Please contact support and provide the characters to that they can decrypt your password, and provide it to you.

 

Category(s): Questions

Version(s): ALL Categories

  1.      Try and login with the default administrator login (username: admin, password: admin)
  2.      If you are able to login, click on Tools --> Database and then you can reset your provider password

    If you are not able to login as the administrator, we will then need to recover your administrator password:

  1.      Open TheraScribe to the login window
  2.      Press CTRL + ALT + P at the same time
  3.      A window will pop up showing a string of characters.
  4.      Please contact support and provide the characters to that they can decrypt your password, and provide it to you.
  5.      Once you have the password, you will need to login as the administrator (username: admin, and the password that was recovered)
  6.      Then you will need to click on Tools --> Database and then you can reset your provider password

 

Category(s): Questions

Version(s): ALL Categories

Personal Data, Insurance screen:

Authorized sessions are entered on the Personal Data, Insurance screen where multiple insurance carriers are entered along with zero or more authorizations for each. Each authorization stores the date of the authorization, the number of session, a start and end date and an authorization number. The section on the bottom lists the following values for the currently highlighted insurance carrier. These values would be blanked out if the Active flag is turned off.

  •  Total Session Authorized: Sums the # Sessions value in the Authorized Session grid for the highlighted carrier.
  •  Sessions Used: Counts the number of sessions for that episode marked as Count As Authorized. Sessions would be counted if the date on them is between the Start and End Dates of one of the records in the Authorized session Grid. If there is no End Date, then anything after and including the Start date will be counted. If there is no Start Date, then anything before and including the End date will be counted.
  •  Remaining Sessions: This value is calculated by running a process that automatically assigns sessions to insurance authorizations. For each session marked as Count as Authorized, it would count it against an authorization where the session date is between the insurance authorization dates, and the number of authorizations has not been used up. This would basically auto-assign sessions to authorizations, instead of letting the user assign them. The remaining sessions for each authorization would then be calculated by subtracting the number of sessions assigned from the authorized session value. The remaining sessions for the episode would be calculated for each insurer by summing up this remaining session value for each authorization where the dates on the authorization are valid for the current date.
  •  Sessions Not Authorized: This number represents the number of sessions which could not be applied to any of the authorizations as calculated in the Remaining Sessions calculation.

The "Total Sessions for Active Carriers" box displays the same four text boxes and the calculations are the same, except that authorizations for all active insurance carriers are used instead of the selected one when calculating the numbers.

Progress, Session Detail screen:

The grid displaying Insurance and Remaining Sessions shows active Insurance Carriers. The Remaining Sessions values is the same as the value that appears in the Personal Data, Insurance screen.

  •  Add a checkbox on the Session Details screen that indicates whether to count session as authorized. Session will not count as Used Session until this box is clicked by the provider.
  •  Thus a provider can put multiple sessions into the calendar, but they will not be held against the authorization count until this new box is checked
  •  When updating the database to add this feature set this value to true in all cases, except if "Did Not Attend" was checked or "Is Billable" is not checked.

Clinical Record report, Authorization Data section:

This section displays all insurance authorizations entered on the Insurance screen. This is how the values at the bottom of the section is calculated:

  •  Total Sessions Authorized This Episode: Sums up the # Sessions value on the Insurance screen for carriers marked as Active
  •  Sessions Used: Counts the number of sessions for that episode marked as Is Billable counting ones using the Start and End dates specified in the Sessions Used section above .
  •  Sessions Remaining: A sum of the Remaining Sessions calculation for all active insurance records for the episode.

Tools, System Settings screen:

There is a section on here regarding Insurance Authorization Warning Limits. If a number is entered for the Sessions Remaining and is also enabled, then the following check is done when selecting an episode. If the Remaining Sessions for all activeinsurers is less than the value entered on the Setting screen, a warning is displayed.

If a number is entered for the Days remaining, the following check is done when selecting an episode. For each insurance carrier marked as active, the latest date is gotten for end dates entered under authorized sessions. If, for any of the insurance carriers, the number of days between this date and today is less than the number entered on the Setting screen, a warning is displayed.

An option to automatically count sessions as authorized will set that flag to true whenever a new session is created.

Appointment Scheduler:

Text is displayed above the calendar for any episode that has two or few authorized sessions remaining. If the RemainingSessions for all active insurers is less than or equal to two, the client is displayed in this list, along with the Remaining Sessionsvalue.

Category(s): Questions

Version(s): ALL Categories

Please do the following:

1. Log into TheraScribe as the administrator.
2. Click on Tools --> Database
3. Click on Compact / Repair Database
4. Wait until you receive a message that says it was successful.

Category(s): Questions

Version(s): ALL Categories

The appointment scheduler is not included in the Essentials Version of the program. It is only available in the Small Practice, or Enterprise version of the software.

Category(s): Questions

Version(s): ALL Categories

The patient's name will only appear in the calendar if one of these criteria are met:

 -   The current provider security level is set to Administrator or Maintenance.
 -   The current provider is the Primary Provider or Supervisor for that episode, as set on the Personal Data, Provider screen.
 -   The current provider is a member of the team for the episode, as set on the Personal Data, Provider screen.
 -   The current provider is the provider set for that session.
 -   The current provider has been added in the Group Session screen for that session.
 -   The current provider is a member of the Team entered on the Session Details screen.

Category(s): Questions

Version(s): ALL Categories

Prior to version 5.2.12119.0 There was a bug in the software that allowed Providers with the security level below administrator to view some patients where they were not assigned to be either the Primary Provider, Supervisor, or a Member of an Assigned Team/ Group. This bug was fixed with the 5.2.12119.0 version of the software, so now the Provider security levels are working as intended.

 

Only Providers with a security level of Administrator can view all patients.

Providers with the security level of Advanced, or Basic will only be able to view patients form whom they are the Primary Provider, Supervisor, or a Member of an Assigned Team/ Group.

If a Provider cannot see their patients, then a Provider with the Security Level of Administrator should access that patient record, and assign the provider to be either the Primary Provider, Supervisor, or a Member of an Assigned Team/ Group.

Category(s): Questions

Version(s): ALL Categories

First, make sure that Therapist Helper is installed, activated, and setup to accept the sync. If you are not sure about this, please contact helper support.

 

If Helper is configured correctly, and you are receiving an error please do the following so that we may investigate the error you are receiving:

1.     Open the TheraSync Settings screen
2.     Go to the Other Options tab
3.     Click on Use Debug Mode
4.     Enter a folder name under Directory
5.     Run the TheraSync process
6.     Send us the XML files created in the directory specified in step 4.

Category(s): Questions

Version(s): ALL Categories

Unfortunately if you are receiving this error you will have to go to your computers control panel and remove your SQL Server installation. Once you have successfully removed SQL Server you must reinstall it. When installing SQL Server make sure that you pay close attention to the instructions. Particularly step 3 found on page 11 of the TheraScribe users manual. 

"Click on the SQL Express button and go through the setup process. Note: The SQL Server must be configured for Mixed Mode Authentication:.

Category(s): Questions

Version(s): 5

The information in the drop-down boxes can be cleared by pressing CTRL + DELETE once you have activated the drop down.

Category(s): Questions

Version(s): ALL Categories

This error occurs when a user enters a password for a provider account during the import process that does not have a password assigned to it.  Please leave the password field empty for the provider in use and the import will complete correctly.

Category(s): Questions

Version(s): 5

This is due to your operating system version. Unfortunately, TheraScribe is only compatible with computers where their operating system is natively english.

Category(s): Questions

Version(s): ALL Categories

In order to have the providers appear, they need to be activated in Therascribe. Also make sure that the "Show all Providers" box is checked. If you have deleted a provider from the list, then you will need to add the provider again and then activate them.  Once you have done this, then do the normal steps that you would in order to transfer the license from one provider to another.  You should now see the missing provider in your drop down menu.

 

Category(s): Questions

Version(s): ALL Categories

With the update to TheraScribe 5.2, you now have the ability to use an E-Signature.  To use the E-Signature, please do the following:

  1.      Log into TheraScribe as the administrator (Small Practice and Enterprise)
  2.      Click on Tools --> Providers
  3.      Select Provider to whom signature is to be attached
  4.      A blank signature window will appear
  5.      There two ways to acquire a signature:
  6.      From a file: Click Browse... to find a file on your computer or network. Select the image file, click OK and the image will appear in the signature box.
  7.      From a signature device: Click Capture... and sign signature device*. The signature should also appear in the Signature window.  If you wish to retry the signature, click the clear button and try again. Once the signature is acceptable, click OK.
  8.      Click OK to accept the signature which will be saved to the selected provider for later use

    NOTE: 
     The software has been tested with Topaz Systems Model #T-LBK460-HSB-R.

Category(s): Questions

Version(s): 5

The only cause for this error message is that the registration code is incorrect. This could be because of:

1. Formatting  - Please make sure the code is entered exactly as it was displayed on your registration card/ email (including asterisk's, and hyphen's).

2. Incorrect Code - You could be using the wrong code type. For example using an activation code as a registration code.

3. Type - Please try entering your registration code again.

4. Character Mismatch - The code does not contain any O's, only Zero's.

Category(s): Questions

Version(s): ALL Categories

To properly access the Shopping Cart you will need to have your session cookie handling enabled. If you are using Internet Explorer, please check the following setting.

1. From the menu bar select Tools and then choose Internet Options.
2. On the Internet Options window click on the Privacy tab.
3. Under setting select Advanced
4. Click on the check box indicating to Always allow session cookies and then click OK.
5. Choose OK to close the Internet Options window.
6. Re-attempt to login to the Shopping cart.

 

Category(s): Questions

Version(s): ALL Categories