Support FAQ

Include Version(s)  4 5 15.1

Database

1. If you don't know your username or your password isn't working you can try logging in as Admin with the admin password (default is admin).
Then go to Tools and verify that your Provider information is listed.
If so, verify your login name and/or click the Password button to reset your password.

2. If you don't know your Admin password, at the login screen press Ctrl and Alt and P simultaneously. Copy the encrypted password and email to support@TheraScribe.com. We can decrypt the password and send it back.

3. If your provider information is NOT listed on the Provider Screen, then you are likely in the wrong database.

Category(s): Database, Questions

Version(s): 5, 15.1

Questions

There is no automatic process to convert the report templates from 4.0 to 5.x or from 5.x to 15. Those reports would need to be redesigned to accommodate the updated TheraScribe database. Below you will find instructions for creating the custom reports.  This functionality is available to the user. However, it can be a bit involved. PEC can quote making changes to your reports if the changes prove to be beyond one's expertise or bandwidth. 


Creating Custom Reports

Users with Administrator-level security may create customized clinical or administrative report templates by adapting the built-in reports using their word processing program.  If you are a novice computer user, we urge you to leave the report customization function aside until you gain complete familiarity with TheraScribe®.   You may then want to try your hand at a variety of customizations suggested in this section.

Note:   Creating custom reports can be time-consuming and challenging for less technical users.   Report customization services are available from the TheraScribe® developer, PEC Technologies, LLC.  Contact PEC to inquire about customization services, at the website: http://www.therascribe.com.
 Costs for report customization vary depending upon the extent of the alterations needed. 
You may decide that you want to add your personal touch or improve a report template to better meet the needs of your patients and practice.  To customize one of the TheraScribe® versions of the Clinical Record Report, you must first make a copy of the report you wish to change.   (Note: one can also click the F1 function key while on the reports screen to get help on customizing reports.)

To make a copy:

  1.      Click Add on the Clinical Records Reports screen.
  2.      Select Copy Existing Report and use the dropdown list to select the report you wish to change.
  3.      Click OK.

To customize a report:

  1.      Select a copied report.
  2.      Click Properties.
  3.      Click Edit.  The report will be opened in your word processor, where you can then make changes.
  4.      Click Save to save changes.



Category(s): Questions

Version(s): 4, 5, 15.1

To correct the timeout error when importing from a remote database, the remote server must configured to have an unlimited or longer timeout error to account for the time it takes to complete the import queries.

  1.      To adjust this, open SQL Server Management Studio and Right click on the Server and choose Properties.

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  1.      Go to the Connections Page

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  1.      Change the Remote query timeout to 0 to make it unlimited time

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This will allow the import to complete without timing out.  If you continue to have problems, then you may wish to detach the database from the old server and then attach it to the new server and complete the import process from the same server to avoid possible remote connection problems.

 

Category(s): Questions

Version(s): 4, 5

This error occurs due to the database not having enough space to grow.  This can be corrected by changing the autogrowth settings of the Database to Unrestricted by doing the following:

  1.      Open SQL Server Management Studio
  2.      Expand Database and Right click on the TheraScribe 5 database and choose Properties:
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  3.      Go to the Files Page
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  4.      Click the "..." button next to the Autogrowth settings for both the Data and Log and change them to unrestricted growth:
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  5.      Once this has been set, click OK and then repeat the steps on the TheraScribe 4 Database as well to ensure this error does not occur.

You should now be able to import the Database without any file allocation errors as the database can grow as needed with these settings.

Category(s): Questions

Version(s): 4, 5

For Providers to access newly created clinical pathways, they need to have an Advanced or Administrator Security Level. 

 

Category(s): Questions

Version(s): 4

TheraSync synchronizes three sets of data between Therapist Helper and TheraScribe: Patients, Providers, and Sessions. Each one of these sets requires its own setup under Tools/Database in order for TheraSync to know how to handle the data.

Category(s): Questions

Version(s): 4

Generally, the larger the database, the greater the hardware requirements. But there are other determining factors: the number of concurrent users/sessions, transaction throughput, and the types of operations within the database. For example, a database containing infrequently updated data would generally have lower hardware requirements than a larger data warehouse containing frequently analyzed customer information. Aside from the disk storage requirements, more memory and faster processors would be needed for the data warehouse to enable more of the data to be cached in memory and queries referencing large amounts of data to be processed quickly. If you are using Enterprise Manager, you will also find database optimizing tools that can improve access times.

Bottlenecks are caused by excessive demand on a system resource, and they are present in every system, to varying degrees. By monitoring the Microsoft SQL Server system for bottlenecks, you can determine whether changes can be made to the limiting component to make it perform at an optimal level. Reasons that bottlenecks occur include:
 

1. Insufficient resources, requiring additional or upgraded components.
2. Resources of the same type that do not share workloads evenly (for example, one disk is being monopolized).
3. Malfunctioning resources.
4. Incorrectly configured resources.
 

When analyzing event data, low numbers can be just as meaningful as high numbers. If a number is lower than expected, it may indicate a problem in another area. For example:
 
  - Some other component may be preventing the load from reaching this component.
  - Network congestion may be preventing client requests from reaching the server.
  - A bottleneck may be preventing client computers from accessing the server as frequently as expected.

System Monitor (Performance Monitor in Microsoft Windows NT 4.0) may be employed incorrectly. For example, if you have not turned on the disk counters, or you are looking at the wrong instance, the wrong counters, or at the wrong computer, event data numbers may appear inexplicably low. A low number also can mean that the system is performing better than expected.
 

The five key areas to monitor when tracking server performance and identifying bottlenecks are:

  - Memory Usage: Insufficient memory allocated or available to SQL Server will degrade performance. Data must be read from the disk continually rather than residing in the data cache. Windows NT 4.0 and Microsoft Windows 2000 perform excessive paging by swapping data to and from the disk as the pages are needed.
 
  - CPU processor: utilization A constantly high CPU rate may indicate the need for a CPU upgrade or the addition of multiple processors.
 
  - Disk I/O performance: A slow disk I/O (disk reads and writes) will cause transaction throughput to degrade.
 
  - User connections: An improperly configured number of users can cause the system to run slowly or restrict the amount of memory otherwise available to SQL Server.
 
  - Blocking locks: A process may be forcing another process to wait, thereby slowing down or stopping the blocking process.

Category(s): Questions

Version(s): 4

For a Successful database access on the server, the following points should be noted:

  1.      The SA (System Administrator) password for the database during the server configuration should be left blank.
  2.      Choose a local drive for the TheraScribe database file , not a mapped network drive.
  3.      Before you run TheraScribe 4.0 Enterprise, make sure the SQL Engine on the taskbar is running. If it is not running, right-click it and click MSDTC-START.

When you get an error message that there is an error connecting to the database, click the option to edit the database configuration.

  1.      In the DATA LINK PROPERTIES, make sure the MICROSOFT OLE DB PROVIDER FOR SQL SERVER is selected under the PROVIDER tab.
  2.      Under the connection tab, type the computer name of the server on which the SQL database was installed.
  3.      Check the option box for USE WINDOWS NT INTEGRATED SECURITY
  4.      Under select the database on the server, make sure THERASCRIBE is showing. You can now click TEST CONNECTION to see if it is OK. If not go back and ensure the above points are followed to the letter.
  5.      If the connection is successful, click OK and connect to the database on the server.

 

Category(s): Questions

Version(s): 4

Yes, on the main screen of TheraScribe® 4.0, there is a link to the Bio-Psychosocial History Form, which resides on the TheraScribe web site.

 

Category(s): Questions

Version(s): 4

The Brief Child Therapy Homework Planner CD Module is designed to be used with The Child Psychotherapy Treatment Planner, 3e CD Module.

 

Category(s): Questions

Version(s): 4

Yes, PEC Technologies, Inc., the developers of TheraScribe®, can work with you to customize the application to meet your specific office needs. Email Support@TheraScribe.com w/ your request.

Category(s): Questions

Version(s): 4

This type of error is caused because there is a preexisting installation of TheraScribe on your computer. Please follow the steps below to resolve this issue.

Uninstalling all versions of TheraScribe from computer:

  1.      Click Start > Control Panel > Add/Remove Programs.
  2.      Select TheraScribe.
  3.      Click the Change/Remove button.
  4.      Follow the instructions to complete the uninstall.
  5.      Select the HIPAA Demo.
  6.      Click the Change/Remove button.
  7.      Follow the instructions to complete the uninstall.

Remove the TheraScribe program folder from Program Files:

  1.      Double-click My Computer (or click Start > My Computer).
  2.      Double-click "Local Disk (C:)"
  3.      Double-click the Program Files folder.
  4.      Right-click the PEC Technologies folder and choose Delete.
  5.      If prompted, click Yes.
  6.      Return to your Desktop.
  7.      Right-click your Recycle Bin icon and choose Empty Recycle Bin.
  8.      Click Yes, when prompted.
  9.      Reboot your computer.

Install TheraScribe:

  1.      Insert your TheraScribe Application CD.
  2.      Click the Software link.
  3.      Follow the instructions to complete the installation.

Category(s): Questions

Version(s): 4

Yes, however the database is pulled from the server. At the login screen click on the options tab and then direct the path to database on the server.

 

Category(s): Questions

Version(s): 4

The Administrator level allows the user to have complete control over all functions of TheraScribe® 4.0. Solo providers should set themselves up with Administrator security. 
The Advanced user setting should be used for providers to whom you wish to give the ability to permanently alter libraries.
 
Basic users are prevented from altering TheraScribe libraries.
 
For a specific list of security-level functions, see the User's Guide or go to online help in TheraScribe

Category(s): Questions

Version(s): 4

You need to use the TheraSync utility. For information on exchanging and synchronizing data between TheraScribe 4 and Therapist Helper, please download and read the word file attached to this knowledge entry.

File Attachments

 

Category(s): Questions

Version(s): 4

A message warning you about the HIPAA conversion means that once you proceed to install the HIPAA module, you can no longer access the TheraScribe database without the HIPAA module. In other, words the process is irreversible. That should not be a problem if you intend to stick to the HIPAA module. If you are not sure, just keep a backup of the database.

Category(s): Questions

Version(s): 4

In today's computer manufactures have provided better video capabilities for customers. A common setting that requires adjustment for operation of TheraScribe is the DPI setting. To change this setting please follow the steps below:

1. Right-click on your desktop and click Properties then the Settings tab.
2. Click on the Advanced button and change the DPI Settings to Normal (96 DPI )or Small.

Below is a table detailing the minimum system requirements for TheraScribe 4.0

 

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Category(s): Questions

Version(s): 4

Please follow the steps below:

  1.      Use the Backup Database button located in the Database tab of the Administration screen to first backup your database.
  2.      TheraScribe installs the default database into the following directory. Save a copy of the Data folder and transfer it to the new server: C:\Program Files\Microsoft SQL Server\Mssql\DataMSSQL\Data
  3.      Run the Server configuration Wizard on the new server to attach the TheraScribe Database to the new server.
  4.      Install the TheraScribe program update for your version provided in the attachment below.

ALTERNATIVELY, you may export the records on the old server to the new server as treatment episodes:

  1.      Go to the Administration screen and the Database tab, click on Export Treatment Episode.
  2.      Uncheck the "Show Only Latest Episodes" and select "All Patients" from the "Choose From" drop down list. Check the boxes next to all patient names and click Select.
  3.      Name and save the episode as a single file to a location on your hard drive.
  4.      On the new server install TheraScribe and configure the server as usual
  5.      Install the appropriate TheraScribe program update from below.
  6.      Go to the Database tab in the Administration screen on the fresh installation and click on Import Treatment Episode and select the Episode file you created in step 2 above for import. All your patients record will now be imported from all the version 3.0 databases.
  7.      You now have to re-import all the planners you have.

Category(s): Questions

Version(s): 4

1. Click START > SETTINGS > ADD/REMOVE PROGRAMS and remove both the full version and demo versions of TheraScribe 4.0.

2. Do a search for PEC TECHNOLOGIES and delete it.

3. Reinstall TheraScribe 4.0 and apply the updates from http://www.therascribe.com

Category(s): Questions

Version(s): 4

1. SQL Server by default uses TCP/IP port 1433

2. To switch to Named Pipes, hold down shift and ctrl while clicking OK
on the login screen. Then go to the All tab and change the Network
Library value to dbnmpntw

Category(s): Questions

Version(s): 4

What versions of TheraScribe are supported?

As of 12/31/07, TheraScribe, 4.0 will no longer be supported by PEC Technologies.

Please go to www.TheraScribe.com for information on upgrading to a newer version.

Category(s): Questions

Version(s): 4

Try this:
1. Open User Accounts in Control Panel.
2. Click your account name.
3. Under Related Tasks located on the left side of the window, click on Manage My Network passwords.
 
4. Remove the TheraScribe password if saved.

Category(s): Questions

Version(s): 4

The update is free. There is no charge to download and install the update provided at http://www.therascribe.com. This will also automatically install the bridge to Therapist Helper. You must, of course, have already acquired a copy of Therapist Helper from VantageMed.

Category(s): Questions

Version(s): 4

The version of MSDE that is required for Microsoft 2003 Server can be obtained from the following link:

http://www.microsoft.com/downloads/details.aspx?FamilyID=413744d1-a0bc-479f-bafa-e4b278eb9147&DisplayLang=en

Category(s): Questions

Version(s): 4

Please download the latest updates to TheraScribe.

Category(s): Questions

Version(s): 4

The transfer is done by exporting data from one application and importing it into the other. This can be done from the Administration, Database screen.

Please note: All data does not transfer. Data not included in the transfer files are: Custom Properties, Attached Files, Assessments
Given and all Planner Library data. If this data is necessary, PEC Technologies can be contacted for customization work.

Category(s): Questions

Version(s): 4

You need to upgrade Therapist Helper to version 6.4 or higher in order to synchronize with TheraScribe 4.0.

Category(s): Questions

Version(s): 4

The bridge between TheraScribe 4 and Therapist Helper is part of the latest update available for download. Simply download the file appropriate for your version of TheraScribe 4 below (Enterprise or Solo / Small Group) and install it as you would any TheraScribe update. The bridge needed to use Therapist Helper will also be installed automatically.

File Attachments

Category(s): Questions

Version(s): 4

If you are interested in upgrading to the current version of TheraScribe, please contact our Electronic Sales Team at 800-753-0655.

The current version of TheraScribe is 4.0.

In order to upgrade your software, installation requires you to run the Converter Wizard in TheraScribe 4.0 to convert the files from 3.x to 4.0.

You will install the Converter Wizard from the TheraScribe 4.0 solo application CD.

  1.      Insert the TheraScribe 4.0 CD into your computer's CD-ROM drive.
  2.      Install the "Data Converter Wizard" by going to the TheraScribe 4.0 Welcome Screen,
  3.      Select "Tools" and then select "Data Converter Wizard".
  4.      Follow the prompts to complete the installation.
  5.      After installation, close TheraScribe.
  6.      Install both the latest Application and Converter updates for your version of TheraScribe. (These files can be found below.)
  7.      In Microsoft Windows, click on Start --> Programs --> TheraScribe -->TheraScribe 4.0 Data Converter Wizard.
  8.      Follow the prompts and accept the default location for the TheraScribe 3.X data.
    NOTE: If the converter wizard does not detect the data, browse for the file by clicking the "Locate" button and navigating to the TheraScribe.mdb database file. This file is by default stored in C:\Program Files\Pec Technologies\ TheraScribe4. Contact your administrator is you are unable to locate the database file.
  9.      Click "Open". Enter your login name and password for TheraScribe 4.0.
  10.   Follow the on-screen instructions to complete the conversion process.

File Attachments

Category(s): Questions

Version(s): 4

1. Click the BACKUP DATABASE button in the DATABASE tab of the ADMINISTRATION screen and save a backup of the database to location you prefer.

2. Uninstall TheraScribe. Choose the CUSTOM option and then SELECT ALL components before uninstalling.

3. Do a search for PEC Technologies and delete it. (This step may not be necessary. The folder may be already deleted during the uninstall).

4. Reinstall TheraScribe and launch it to make sure it works.

5 . Click on the RESTORE DATABASE button in the DATABASE tab of the ADMINISTRATION screen and browse to select the backup file you saved earlier. Click OK to import you patient records. Verify that the data is properly imported.

6. Install the HIPAA module.

7. Install the TheraScribe Application update.

Category(s): Questions

Version(s): 4

The Demo version allows you to get a feel for the look and operation of TheraScribe 4.0. Besides being unable to print treatment plans, you cannot import additional treatment planners nor can you use a database created by the Demo in the full version of the software. Thus, DO NOT use the Demo to create any mission critical records that you must have when you upgrade to the full version.

Category(s): Questions

Version(s): 4

To ensure successful database access on the server, the following points should be noted:

1. The SA (System Administrator) password for the database during the server configuration should be left blank.
2. Choose a local drive for the TheraScribe database file , not a mapped network drive.
3. Before you run TheraScribe 4.0 Enterprise, make sure the SQL Engine on the taskbar is running. If it is not running, right-click it and click MSDTC-START.
 

After doing the above, if still you get an error message that there is an error connecting to the database, click the option button to edit the database configuration.

1. In DATA LINK PROPERTIES, make sure the MICROSOFT OLE DB PROVIDER FOR SQL SERVER is selected under the PROVIDER tab.
2. Under the connection tab, type the computer name of the server on which the SQL database was installed.
3. Check the option box for USE WINDOWS NT INTEGRATED SECURITY
4. Under select the database on the server, make sure THERASCRIBE is showing. You can now click TEST CONNECTION to see if it is OK. If not, go back and ensure the above points are correctly followed.
5. If the connection is successful, click OK and connect to the database on the server.

Category(s): Questions

Version(s): 4

In this case, you need to install a fresh copy of the RBuilder.ini file. Contact Technical Support and a representative will be happy to assist you with restoring this file on your system. Once this is done, the software will launch without any problems.

Category(s): Questions

Version(s): 4

Users with Administrator-level security may create customized clinical or administrative reports by adapting the built-in reports, or by using the "Report Wizard" functions, which are described in more detail in online help in TheraScribe. (See Using Custom Report Wizards.) If you are a novice computer user, we urge you to leave the report customization function aside until you gain complete familiarity with TheraScribe. You may then follow the instructions in this section to add or delete fields from the standard clinical report sections, or to paste in your practice's logo at the top of the report.

Category(s): Questions

Version(s): 4

This issue is related to Microsoft's data access libraries (MDAC). The recommended solution is to download the latest version and install it from:

http://www.microsoft.com/downloads/details.aspx?FamilyID=6c050fe3-c795-4b7d-b037-185d0506396c&DisplayLang=en 

Make sure to copy and paste the entire link into your browser's address bar. Also restart your system after applying this update. This update will remove the error you have been getting.

Another way to obtain the update is to simply navigate to the www.microsoft.com website and click on the "Downloads" link.
In the search window type "MDAC." Under the results, select the MDAC 2.8 driver and download and install the file accordingly.

Category(s): Questions

Version(s): 4

SQL 7.0 was not tested with this software so there is a slight chance this might not work. The work around to this is upgrading the engine through Microsoft.

Category(s): Questions

Version(s): 4

Yes. The treatment plans and progress notes generated by TheraScribe 4.0 meet the requirements of JCAHO and most third-party payers. A sample treatment plan can be downloaded and shared with the third-party payers and Managed Care Organizations with whom they work in order to obtain pre-approval. In addition to authorized sessions and patient progress, TheraScribe 4.0 tracks outcome data, which is increasingly required by Managed Care organizations. Treatment outcomes can be analyzed by diagnosis, presenting problem, provider, patient demographics, and time frame. Outcome results can be displayed in chart format or as 3-D graphs.

Category(s): Questions

Version(s): 4

Data can be transferred back and forth from a laptop to a desktop via export/import of treatment episodes or via backup/restore of database. Both functions can be accessed from the ADMINISTRATOR==>DATABASE tab.

Category(s): Questions

Version(s): 4

The Outlook Sync features are not available when you are logged into TheraScribe with the admin account, or if TheraScribe is in Trial Mode.. You will need to log into TheraScribe as a provider in order to use those features, or activate TheraScribe if it has not already been activated.

Category(s): Questions

Version(s): 5

To migrate your data from TheraScribe Essentials to Small Practice, please do the following:

  1.   Log into TheraScribe Essentials.
  2.   Click on “Tools”, and then “Database”.
  3.   Select “Backup Database”, and save a backup to your computer.
  4.   Click on “Export Treatment Episodes”.
  5.   Uncheck “Show Only Latest Episode”.
  6.   Place a check next to each episode you would like to export.
  7.   Click the “Export” button, and note the location of the files.
  8.   Click the “Deactivate” button to remove the Essentials license, and close TheraScribe.
  9.   Re-open in and login to the trial (username: user, password: password)
  10.   Click the “Activate TheraScribe Now” link.
  11.   Follow the activation process, and enter your new Small Practice  registration code. (It begins with S-)
  12.   Once activated, log into TheraScribe Small Practice . (default is username: admin, password: admin)
  13.   Click on “Tools”, and then “Database”.
  14.   Click on “Import Treatment Episodes”.
  15.   Navigate to the location of the exported files, select them, and then click “Open”.

Your patient records will now be present within TheraScribe. You will still need to activate providers, and import treatment planners if applicable. 

NOTE: 
The export process does not include changes made in the Default Settings, Shortcut Bar, Libraries, Treatment Planners, Progress Note Planner, System Settings and Preferences screens under Tools.

 

Category(s): Questions

Version(s): 5

The link should be active when the 5.1 version update of TheraScribe is released this Summer. We apologize for the inconvenience.

Category(s): Questions

Version(s): 5

To resolve this issue in Windows XP, you will need Remove the current installations of the .NET Framework and then reinstall it using the latest version.

Please follow these steps to correct the problem:

  1.      Go to Start --> Control Panel and choose Add or Remove Programs
  2.      Locate the latest installation of the .NET Framework and click on it.  Choose the Remove option.  You will have to repeat this step for each installation of the .NET Framework.  (Example: If you have .NET 2.0, 3.0, and 3.5, you must remove 3.5 then 3.0 and finally 2.0.)
  3.      Once these have been removed, then please go download and install the .NET 3.5 Framework, which you may download here:
         http://www.microsoft.com/downloads/details.aspx?FamilyID=333325fd-ae52-4e35-b531-508d977d32a6&DisplayLang=en
  4.      Once installed, then restart your computer.
  5.      Open TheraScribe 

Category(s): Questions

Version(s): 5

TheraScribe® provides you with a powerful tool in its Clinical Pathway function. A Clinical Pathway allows you to designate predetermined problems, definitions, goals, objectives, interventions, and a diagnosis; if desired, it can even include homework assignments for use throughout your time treating a patient. Through insightful use of the Clinical Pathway tool, you can save considerable time in creating treatment plans.

 

Creating Clinical Pathways

  1.   Log in as a user with Administrator rights.
  2.   Click Select Patient on the Action Bar at the top of your screen.
  3.   In the Select a Patient or Pathway window, click on the Choose From field and select Clinical Pathways.
  4.   Click Add Pathway on the right side of the Select a Patient or Pathway data grid.
  5.   A New Clinical Pathway window will appear.
  6.   Enter the name of a new pathway.  Click OK.
  7.   Double-click on the new pathway name, or single-click on the pathway name to highlight it, then click Select.
  8.   The Home Screen will indicate, in red text, that you are working in Clinical Pathway Mode.  From the Home screen, click the Treatment Plan button.
  9.   On the screens in the Treatment Plan section choose the Problems, Definitions, Goals, Objectives/Interventions, Diagnosis, and Homework you wish to assign to the pathway.
  10.   In the Homework section, choose the homework assignments you wish to assign to the pathway.
  11.   Click the pathway name in the Name field at the upper-left corner of the screen to save your selections from the New Clinical Pathway and select a patient.  The newly created pathway is now available for assignment to any patient.
  12.   If you click Delete when a Clinical Pathway is highlighted on the Select a Patient or a Pathway window, you will remove that pathway from  TheraScribe®.

Category(s): Questions

Version(s): 5

Yes, there is a way of Customizing the layout of a screen.

Go to Tools/Custom Fields and Press the F1 key for a help screen.

Category(s): Questions

Version(s): 5

Please follow the steps below to restore a backup:

  1.   Open SQL Server Management Studio.
  2.   Connect to the appropriate server.
  3.   Expand Databases.
  4.   Right-click the desired database, point to Tasks, and then click Restore.
  5.   Select Database and the Restore Database window will appear.
  6.   Ensure that the correct database name appears in the To database field. If not, select it from the drop down.
  7.   Under Source for restore, select the From device radio button.
  8.   Click the button next to the textbox to select the device to restore from.
  9.   The Specify Backup window will appear.
  10.   Click Add and locate and select the backup file from the Locate Backup File Window.
  11.   Click OK.
  12.   Under Select the backup sets to restore, select all three backups (full, transaction log, and differential).
  13.   In the left pane, select Options.
  14.   Under Recovery state, ensure that the Restore with Recovery radio button is selected.
  15.   Check the “Overwrite the existing database” checkbox
  16.   Click OK to begin restoring the database.
  17.   Once the restore is complete, a notification box will appear. Click OK to close the box.

The database should now be restored to the most recent state.

Category(s): Questions

Version(s): 5

The trial download of TheraScribe does not allow for a full SQL Server setup. The trial version only allows for the Access setup. You need to activate the program before you can create and connect to a SQL Server database. 

Category(s): Questions

Version(s): 5

Please contact Technical Support for special installation files, as you will need to perform a manual installation of TheraScribe on the computer that has the fatal error, and then follow the instructions below:

  1.      Download the file sent to you by support
  2.      Unzip the file
  3.      Right-click on the file and select Cut
  4.      Click on the Start button --> My Computer--> C: drive--> Program Files
  5.      Right-click and select Paste
  6.      Double-click on the PEC technologies folder
  7.      Double-click on the TheraScribe 5 folder
  8.      Locate the file in the folder called "TheraScribe5.exe" and then choose send to "Desktop (create shortcut)".
  9.      Go to your Desktop and you should see a shortcut
  10.      Double-click on the new shortcut to open TheraScribe

Category(s): Questions

Version(s): 5

Before you can delete a provider, you must first re-assign the patients currently assigned to that provider, or delete those patients. The provider must also be inactivated (through a provider transfer) before they can be deleted.

To remove a Provider:

  1.      Click on Tools
  2.      Select Providers
  3.      Click the Delete button

NOTE: Only non-activated providers can be deleted. You can also just make them inactive so that they will not appear in any of the selection screen. This can be done by unchecking the "active" box. 

To delete Patients associated with the Provider:

  1.      Click on the Select Patient button
  2.      Select the patient and press Delete

NOTE:  Only the provider can delete their own patients or the person with Admin access to all patient records. If you are deleting Providers and Patients, delete the Patient first and then the Provider

Category(s): Questions

Version(s): 5

The software was not designed to be installed on a Mac computer and PECTechnologies will not support any issues that you experience if you do decide to do this. We do not support the installation of TheraScribe on a Mac, the configuration of the program, the configuration of your emulator, or any other errors that you may receive using the software in this manner.

Please see the system requirements within the manual for TheraScribe 5.0  to see what minimum requirements you can use that PECTechnologies will support.

Category(s): Questions

Version(s): 5

To migrate your data from TheraScribe Small Practice to another database, please do the following:

  1. Open the Database File you wish to Export data from by using “Open Database File” button and then “Open an Existing Database File” to select the database
  2. Log into TheraScribe Small Practice (choose the database you wish to export data from before logging in).
  3. Click on "Tools", and then "Database".
  4. Select "Backup Database", and save a backup to your computer.
  5. Click on "Export Treatment Episodes".
  6. Uncheck "Show Only Latest Episode".
  7. Place a check next to each episode you would like to export.
  8. Click the "Export" button, and note the location of the files.
  9. Close TheraScribe once the Export completes
  10. Open TheraScribe again and use the “Open Database File” button and then “Open an Existing Database File” to select the database you wish to Import Treatment Episodes into
  11. Click on "Tools", and then "Database".
  12. Select "Backup Database", and save a backup to your computer.
  13. Click on "Import Treatment Episodes".
  14. Navigate to the location of the exported files, select them, and then click "Open". 

Category(s): Questions

Version(s): 5

To migrate from TheraScribe 3.x to 5.0, please do the following:

1.First you will need to convert your 3.x datafile to the 4.x format

a.Download and install the data conversion wizard here:

         http://www.therascribe.com

b.Once installed, open up the program, and click Next

c.Click Locate, and navigate to the 3.x datafile. Then double-click on the datafile, and click OK

d.Input the login information for 3.x and click Next

e.The datafile will now be converted to the 4.x format.

2. You will now need to migrate your 4.0 data to 5.0

a. Log into TheraScribe Small Practice .

                i. (default is username: admin, password: admin)

b. Click on Tools, and then Database

c. Click on Import from Previous Version

d. Select your appropriate 4.0 version (Solo / Small Group or Enterprise)

e. Navigate to the location of your 4.0 database, select it, and then click Ok

f. The system will prompt for the admin login data.

                i. (default is username: admin, password: admin)

       g. Unless you receive an error message, all data has been imported.

3. You will now need to activate your providers.

a. All providers have been imported from 4.0, but you will still need to activate them, or enter new providers.

       b. Instructions can be found in the HELP section in TheraScribe 5.

4. Planners may need to be imported.

a. All Treatment, homework, and Progress note planners have been imported, but if you have purchased any new planners you will need to import them

        b. Instructions can be found in the HELP section in TheraScribe 5.

If you need any assistance with the migration, please go to http://www.therascribe.com.

Category(s): Questions

Version(s): 4, 5

Please follow the steps below to migrate your TheraScribe data from 4.0 to 5.0 Enterprise:

 

  1.  Backup your 4.0 database
  2.  Log in as an administrator, and select "Administration" then "Database
  3.  Select "Backup Database" and save a copy of your computer.
  4.  Verify that TheraScribe 4 is version 4.0.109.
  5. The version number will be listed on the homepage inside the program
  6. If it is not 4.0.109, look at the FAQ: How do I obtain and install the necessary update to allow my TheraScribe 4 software to work with Therapist Helper?
  7. Download the appropriate update for your version of 4.0
  8. Install TheraScribe 5.

A. Install the program from the update available here:

http://wwwtherascribe.com

Instructions for installing the enterprise version of the software and configuring the database can be found here also.

 

B. Once TheraScribe has been installed, it will then need to be activated. Do not add/activate providers until you import the data from 4.0

 

  1.  You will now need to migrate your 4.0 data to 5.0
  2. Log into TheraScribe as the administrator
    1. (default is username: admin, password: admin)
  3.  Click on "Tools", and then "Database"
  4. Click on "Import from Previous Version"
  5.  Select your appropriate 4.0 version (Solo / Small Group or Enterprise)
  6. Navigate to the location of your 4.0 database, select it, and then click "Ok"
  7. The system will prompt for the admin login data.
  8. (default is username: admin, password: admin)
  9. Unless you receive an error message, all data has been imported.
  10. You will now need to activate your providers.
  11. All providers have been imported from 4.0, but you will still need to activate them, or enter new providers.
  12. Instructions can be found in the HELP section in TheraScribe 5.
  13. Planners may need to be imported.
  14. All Treatment, homework, and Progress note planners that were installed with 4.0 have been imported, but if you have purchased any new planners you will need to import them
  15. Instructions can be found in the HELP section in TheraScribe 5.

If you need any assistance with the migration, please go to http://www.therascribe.com

Category(s): Questions

Version(s): 4, 5

To Migrate from TheraScribe 4.0 to 5.0 Small Practice, please do the following:

 

1.Backup your 4.0 database

a.Log in as an administrator, and select "Administration" then "Database

b.Select "Backup Database" and save a copy of your computer.

2.Verify that TheraScribe 4 is version 4.0.109

a.The version number will be listed on the homepage inside the program

b.If it is not 4.0.109, browse to the FAQ: How do I obtain and install the necessary update to allow my TheraScribe 4 software to work with Therapist Helper?

c.Download and run the appropriate update for your 4.0 version

3.Install 5.0 from the update available here:

        http://www.therascribe.com

        Activate TheraScribe, and then create new Database.

4.You will now need to migrate your 4.0 data to 5.0

a.Log into TheraScribe Small Practice .

(default is username: admin, password: admin)

b.Click on "Tools", and then "Database"

c.Click on "Import from Previous Version"

d.Select your appropriate 4.0 version (Solo / Small Group or Enterprise)

e.Navigate to the location of your 4.0 database, select it, and then click "Ok"

f.The system will prompt for the admin login data.

(default is username: admin, password: admin)

g.Unless you receive an error message, all data has been imported.

5.You will now need to activate your providers.

All providers have been imported from 4.0, but you will still need to activate them, or enter new providers.

Instructions can be found in the HELP section in TheraScribe 5.

6.Planners may need to be imported.

All Treatment, homework, and Progress note planners have been imported, but if you have purchased any new planners you will need to import them.

Instructions can be found in the HELP section in TheraScribe 5.

If you need any assistance with the migration, please go to http://www.therascribe.com

Category(s): Questions

Version(s): 4, 5

To resolve this problem reset the Font Size in the Display Properties to Small Fonts or Normal (96dpi ) 

To change this setting please follow the steps below:
 

1. Right-click on your desktop and click Properties then the Settings tab.
 
2. Click on the Advanced button and change the DPI Settings to Normal or Small Fonts (96 dpi )

For Windows 7 please follow these steps:

1. Right Click on a Blank spot on your Desktop and choose Screen Resolution 
2. On the Screen Resolution window that opens click on the link that reads "Make text and other items larger or smaller"
 
3. Change this setting to Smaller - 100% Default and click Apply and then restart your computer when prompted
 

Category(s): Questions

Version(s): 5

TheraScribe 5 requires the installation of Microsoft .NET Framework 2.0 prior to installation of TheraScribe. Please download and install the .Net Framework from the website below and then reboot your machine. You should then be able to install TheraScribe 5 normally.

http://www.microsoft.com/downloads/details.aspx?FamilyID=0856eacb-4362-4b0d-8edd-aab15c5e04f5&displaylang=en

Category(s): Questions

Version(s): 5

Yes, Therascribe will allow multiple providers to add events to the appointment scheduler at the same time.  When adding this type of record to the appointment scheduler it will create both records side by side.  Be sure to audit the appointment scheduler so that duplicate entries aren't created.

Category(s): Questions

Version(s): 5

Once the data is imported, and then changed in TS5, any changes made in TS4 would not be imported. There are a couple of options for you:

  1.      Create a new TS5 database and then import the updated TS4 data. You would lose any changes made in TS5 unless you export/ import those specific episodes that have been changed in 5.
  2.      A custom version of TS5 could be created that would allow you to import the data.
  3.      Our developers could merge the data in the two databases.
  4.      Manually enter the changes made in TS4 into TS5.

Options 2 and 3, listed above, would require you to work with our developers directly, and you would be responsible for any fees involved. Please let me know if you would like to pursue either of those options and I can put you in contact.

Category(s): Questions

Version(s): 4, 5

The TheraScribe 5.0 User Guide is attached below for you to download. This guide covers the small practice, enterprise, and essentials versions of TheraScribe.

File Attachments

Category(s): Questions

Version(s): 5

Yes, TheraScribe 5.0 can run in a 64-bit operating system.  What you must do in order to get it to run is download the latest update for TheraScribe.  Please go to http://www.therascribe.com to get version 5.3 in the Archive Section of Downloads

Category(s): Questions

Version(s): 5

TheraScribe 5.0 is compatible with Windows 7. You may need to download, and install the latest update available here:
          http://www.therascribe.com  Goto Downloads/Archive Downloads to find version 5.3

If you have TheraScribe 5.0 Enterprise the version of SQL server express included on the Discs will install correctly, but you will need to download the SP3 update available from Microsoft here:
http://www.microsoft.com/downloads/details.aspx?FamilyID=ae7387c3-348c-4faa-8ae5-949fdfbe59c4&displaylang=en


It is recommended that you download / install SQL server express with SP3 already integrated, and not use the installation on the disc. This is available here:
http://www.microsoft.com/downloads/details.aspx?FamilyID=3181842a-4090-4431-acdd-9a1c832e65a6&displaylang=en

Category(s): Questions

Version(s): 5

To add a logo, first make sure that you are using a 5.2.xxxx version of TheraScribe or newer. If you have a 5.0, or 5.1 version you will need to update your copy of TheraScribe using the update found at http://www.therascribe.com

Once you have checked your version of TheraScribe, please follow the steps below in order to add a report logo:

  1.      Log into TheraScribe.
  2.      Click on Tools --> System Settings
  3.      Click on the Report Logo button
  4.      Click on Browse
  5.      Navigate to where your image is located
  6.      Click on your image and then click on Open
  7.      (optional) Click in the Height/ Width boxes and enter your image size. (if you do not do this your image will be inserted into the report at it's native size)
  8.      Click on Ok.

 

NOTE:  TheraScribe can only accept images of the following type: .jpg, .jpeg,.gif,.tif,.bmp,.png

Category(s): Questions

Version(s): 5

A homework planner can be imported at any time, but a treatment planner must be imported before a progress notes planner.

Category(s): Questions

Version(s): 5

To Add a Session:

  1.      Click Add Session on the Action Bar at the bottom of the Appointment Scheduler screen to schedule a new session with a patient.
  2.      You will be brought to the New Session window. Use the dropdown calendars and lists to enter Date, Start and End Times, Patient Name, Provider, and Modality. Use the check box to indicate Billable time.
  3.      Click Appointment Scheduler on the Navigation Bar to return to the Scheduler screen, where the new session will appear.

To add a Recurring Session:

First make sure that you are using a 5.2.xxxx version of TheraScribe. If you have a 5.0, or 5.1 version you will need to update your copy of TheraScribe using the update found at http://www.therascribe.com

 

NOTE: Recurring sessions are a convenience and because of all the interrelationships with providers and clients, once a recurring session is created, edits and deletions are limited -- see below.

 

  1.      To create a recurring session, either select a session to edit by double clicking or right clicking and selecting edit OR click Add Session.
  2.      Appointment Recurrence screen will appear.
  3.      Click Recurrence button (see above) and Appointment Recurrence screen is displayed
  4.      Select pattern of recurrence
  5.      Select Range of recurrence: either # of occurrences or date of last occurrence.
  6.      Select OK to accept recurrence or Cancel to reject changes.

                 -- Note that on Appointment Scheduler screen, recurring sessions are preceded by a circle of 2 curved arrows.

Once a session recurrence has been set up, the following editing parameters are in effect:

  1.      Locked sessions cannot be edited or deleted.
  2.      For future individual sessions, user will be given option to delete either just the current session or this session and all future occurrences of this session.
  3.      Any changes to recurring sessions already past will ONLY apply to the currently selected session.
  4.      Once created, a session recurrence cannot be edited -- for example, a user cannot change a recurrence from weekly to monthly w/o deleting all occurrences of a session first.
    However, one can create a new recurrence from an existing session that would leave the current recurrence in place. E.g.: a client could be member of a recurring session that meets once every Monday. From a specific session, one could then create a recurrence that meets once every month on Monday for this client. The previously existing recurring session would remain unchanged and still be 
    scheduled every Monday.
  5.      When deleting future sessions, all sessions from today's date -- regardless of which session is currently selected --will be deleted.

Additional considerations for Group Sessions

  1.      For future group sessions, user will be given the option of deleting the session for the current patient or deleting the session for all members of the group session.
  2.      If user changes times on a future recurring group session, user will be given option of changing times for all users in the session or just removing the currently selected user from the group session and effectively creating a new individual session for the currently selected patient. The user can then flesh out details of the new individual session.

Category(s): Questions

Version(s): 5

No, the registration codes are not case sensitive. All letters may be entered as either upper or lower case.

Category(s): Questions

Version(s): 5, 15.1

Go to Tools | Database and select the Back Up Database button. Also on this screen in information about the database location and the database version.

Category(s): Questions

Version(s): 5, 15.1

Go to the Tools | Provider screen, and click on the Change Admin Password button. Enter and confirm the new password, and then hit OK.

Category(s): Questions

Version(s): 5

The Small Practice version stores data in a Microsoft Access database that can be opened and examined using Microsoft Access.

The database comes password protected. The Administrator can change this password to allow access to the raw data in the database using the Change Database Password button.

If the password is changed to a blank value, no password will be required to open it in Microsoft Access. Note: If the password is changed and forgotten, there will be a fee to extract it.

If you've forgotten your DB password connect w/ Tech Support at Support@TheraScribe.com.

Category(s): Questions

Version(s): 5, 15.1

As of 03/16/07, the following corrections have been made:

In Chapter 11, under Database | Backing up and Repairing the Database, please replace that section with the following:

For security and data integrity reasons, you will want to make a copy of your clinical records regularly. Use the following steps to back up the TheraScribe(r) 5.0 database:

1. To make a copy of the database, click Back Up Database.
2. Select the location where you want to save the backup file.
3. Type in the name of the file. Click OK.

If you have a backup file and want to run from that backup database:

1. Open TheraScribe 5.0.
2. Do not login to TheraScribe 5.0.
3. Click on Open Database File.
4. Click on Open an Existing Database File.
5. Find the backup database you want to run and open that file.
6. Once you are back to the login screen, you can login. Doing so will load the backup database.

To reorganize and speed access to your database, click Compact/Repair Database.

Category(s): Questions

Version(s): 5

1. On the Tools | Database screen, click the Delete Planner Library button.
2. In the Delete Planner window, select the Planner Type and Planner title from the drop-down list.
3. Click OK to delete the Planner or click Cancel to return to the Database screen.

 

Category(s): Questions

Version(s): 5, 15.1

The biggest changes between Therascribe 4.0 and Therascribe 5.0 are as follows:

-  New registration system, which allows the application to be more secure.
-  New graphical interface, which is cleaner and more intuitive.
 
-  Editable shortcut bar, which can be customized by going to the Tools screen.
-  Appointment scheduler, which provides a tool for the user, as an individual clinician and as part of a larger practice, to manage schedules.
-  Addition of ICD codes, which are handled like DSM codes in display and functionality.
-  Display homework goals, which appears when the user hovers their mouse over a selection (before a selection is made).
-  Addition of import/export functionality, which now transfers all patient-related data.
-  Addition of a presenting problem search, which appears on the Select a Problem window.
-  Ability to delete a previously imported module, which can be done on the Tools | Database screen.
-  Ability to move a secondary problem to the primary problem position, which can be found on the Treatment Plan | Problem screen.
-  Addition of a provider case load tracking report, which can be found on the Administrative Reports screen.
-  Addition of a tracking of diagnosis changes over time report, which can be found on the Administrative Reports screen.

Category(s): Questions

Version(s): 4, 5

  •          The Administrator level allows the user to have complete control over all functions of the application.
  •          The Advanced user setting should be used for providers to whom you wish to give the ability to permanently alter libraries.
  •          The Basic user is prevented from altering libraries.
  •          The Maintenance level user is able to access only the Demographics, Provider, and Insurance screens in the Personal Data group. In addition, this user may be given access to the General Notes, Attachments, and Custom Fields screens in the Personal Data group and the Database screen in the Tools group. This access is enabled on the HIPAA screen in the Tools group.

Under Tools/Providers press F1 key for detailed help screen.

 

Category(s): Questions

Version(s): 5, 15.1

The first time you log into the Enterprise version, type “admin” (without the quotes) into the Username field and “admin” (without the quotes) into the Password field.

Being logged in as the administrator allows you to create and activate provider accounts, but you cannot view any patient data.

 

Category(s): Questions

Version(s): 5, 15.1

In order to resolve this issue please follow the following steps:
    1. Launch the SQL Server Management Studio (Express). If you do not have SQL Server Management Studio (Express), then you can download it from 
http://msdn.microsoft.com/vstudio/express/sql/download .
    2. In SQL Server Management Studio (Express), Right Click on the SQL Server instance and choose "Properties".
    3. Under the "Select a Page" section, click on "Connections" and then place a check in the checkbox called "Allow remote connections to this server".
    4. Click the OK button and then exit the SQL Server Management Studio (Express).

Category(s): Questions

Version(s): 5, 15.1

TheraScribe, 5.0 has built-in functionality to allow an error to be better diagnosed. If an error occurs, on the corresponding pop-up window is a View Details button. Selecting this button displays details specific to the error. Select the Copy to Clipboard button, paste the text into Word (or another word processing program), and then send the file to Technical Support.

Category(s): Questions

Version(s): 5

Yes, TheraScribe is HIPPA compliant. Go to the Personal Data | HIPAA screen to detail information about a patient’s privacy notice, view a patient record access log, add disclosure authorizations, and add requested amendments.

Category(s): Questions

Version(s): 5, 15.1

Yes. Go to the Tools | Systems Setting screen. There are three locking options – No locking, Lock when leaving the Progress Notes Screen, and Lock when Leaving Patient.

In version 19.1 there is an additional option to manually lock Progress Notes.

Category(s): Questions

Version(s): 5, 15.1

When an order for the Enterprise version is placed, a registration code is automatically generated and sent to you, the customer, or to your Sales Rep (depending if you have an e-mail address). When you receive your package, on the main screen of the application, select the “Click here to activate” link and follow the prompts on the activation wizard screens, using your registration code.

Category(s): Questions

Version(s): 5

When an order for the Small Practice or Enterprise version is placed, a registration code is automatically generated and emailedto you,. When you receive your package, on the main screen of the application, select the “Click here to activate” link and follow the prompts on the activation wizard screens, using your registration code.

If you don't have access to the Registration Code, contact Support@TheraScribe.com.

Category(s): Questions

Version(s): 5, 15.1

When an order for the Small Practice version is placed, a registration code is automatically generated and sent to you, the customer, or to your Sales Rep (depending if you have an e-mail address). When you receive your package, on the main screen of the application, select the “Click here to activate” link and follow the prompts on the activation wizard screens, using your registration code.

Category(s): Questions

Version(s): 5

TheraScribe registration codes are in Hexadecimal format and use letters A though F.

Category(s): Questions

Version(s): 5, 15.1

Yes. Go to the Tools | Provider screen and select the Modify Activation link at the bottom of the screen.

Select Rename Provider and follow the prompts.

Category(s): Questions

Version(s): 5, 15.1

If you have a backup file and want to run from that backup database:
    1. Open TheraScribe.
    2. Do not login to TheraScribe.
    3. Click on Open Database File.
    4. Click on Open an Existing Database File.
    5. Find the backup database you want to run and open that file.
    6. Once you are back to the login screen, you can login. Doing so will load the backup database.

Category(s): Questions

Version(s): 5, 15.1

Log into TheraScribe as admin or and administrator.

Go to the Tools | Providers screen, and each individual provider can be designated a certain security level based on the selected item under the Security Level pull-down menu.

Press the F1 key for more information.

Category(s): Questions

Version(s): 5, 15.1

The first time you log into the Small Practice version, type “admin” (without the quotes) into the Username field and “admin” (without the quotes) into the Password field.

Being logged in as the administrator allows you to create and activate provider accounts, but you
cannot view any patient data.

Category(s): Questions

Version(s): 5, 15.1

Please contact:

Netsmart Technologies. 

Sales: 1-800-343-5737 

Support: 781-937-0080 

Category(s): Questions

Version(s): 5, 15.1

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The Database for the Enterprise version can be, SQL Server (Express) 2008 R2 or newer.

Note: you cannot customize reports if you are using Open Office. This is only available when using Microsoft Word.

Note: The operating system language must be native English

Category(s): Questions

Version(s): 5

Therapist Helper, 6.4 or higher works with TheraScribe, 5.0.

 

Category(s): Questions

Version(s): 5

You can download the latest update by clicking on the .exe file below.

Please note that this is a 23 MB file and depending on your Internet connection it might take some time to download.

Once the update is downloaded, and you begin the installation it will then check your computer for required pre-requisite files.

If Microsoft .NET Framework version 4.0 is not installed, you will be required to download and install it. This can be up to a 200 MB file so it can take up to 20 minutes or more to download and install.

We also recommend that you backup your database file before updating. 

 

You can download a 5.3 version that is 64 bit compatible.
https://peccerium.blob.core.windows.net/therascribe/downloads/TS-5-setup.exe

You can also upgrade to the new DSM-5 version.  Contact Sales@TheraScribe.com or visit www.TheraScribe.com

Category(s): Questions

Version(s): 5

TheraSync is designed to synchronize the Therapist Helper and TheraScribe, 5.0 software applications and allow for data exchange between the two programs. After some initial setup, TheraSync operates from a single Synchronize button on the Database screen in TheraScribe, 5.0.

 

Category(s): Questions

Version(s): 5

To help protect confidential patient health information from being viewed by unauthorized persons, the Automatic User Time-out function may be enabled by checking the appropriate box on the Tools | System Settings screen. By enabling and entering a number in the Minutes Before Time-out Occurs box, you are setting the time after which the monitor screen will go blank if no activity occurs within the program. If the user leaves the screen unattended for the established number of minutes, the screen will go blank, protecting the patient information from being seen or the program from being operated by unauthorized people who might gain access to confidential information. The user who last logged on must enter his system password to unlock the blank screen and return the program to full functioning status.

Category(s): Questions

Version(s): 5, 15.1

Yes. Go to the Tools | Provider screen and select the Modify Activation link at the bottom of the screen. Follow the prompts in the Transfer Activation wizard.

 

Category(s): Questions

Version(s): 5, 15.1

The account created for the Trial version is a special account that gives you administrator rights (both full provider and administrator).

The default username is user. The default password is password.

 

Category(s): Questions

Version(s): 5, 15.1

The trial version, which is what the user can use before the program is registered, has the following limitations:
 -   User can enter up to five patients.
 -   User cannot create an episode for an existing patient.
 -   User cannot edit or import/export reports.
 -   User cannot back-up the database.
 -   User cannot edit clinical reports.

Category(s): Questions

Version(s): 5

The first time you log into the Trial version, type “user” (without the quotes) into the Username field and “password” (without the quotes) into the Password field.

 

Category(s): Questions

Version(s): 5

Users now have the functionality to be notified when updates are posted to our Support site.  Under Go | Tools | Preferences, users can select to be notified Never, Daily, Weekly, or Monthly, and depending on which option the user selects dictates when they see the prompt upon opening the application.  By default, the notification is set to Daily. 

On the Preferences screen, the user selects their preference for notification and selects the Check Now button.
 

Please note:  There are three levels of assignments to be used for all updates - "Optional," "Recommended," and "Important."  At the time an update is done, the status will be determined.
 

Category(s): Questions

Version(s): 5

With the 5.2 update you can download the blank Biopsychosocial History Form.  To view the blank forms, please follow the steps below:

  1. Log into TheraScribe
  2. On the Home Screen you will see a "Links" heading
  3. Under "Links" heading, you will see the forms available for download:
    1. Blank Biopsychosocial History Form - PDF
    2. Blank Biopsychosocial History Form - MS Word

Category(s): Questions

Version(s): 5

If MSDE/SQL Server was reinstalled or reconfigured, and you cannot connect using TheraScribe although SQL Server seems to be running, you should run the Server Configuration program to reset/recreate the
TheraScribe login account.

Category(s): Questions

Version(s): 5

Please do the following for each customized report:

  1. Select the problem report in the Reports, Clinical Record Reports screen and click on Properties.
  2. Click on the Export button and save the file on the hard drive.
  3. Open up this file in Word.
  4. Select the Save As process and select the Save as type to "Word Document (*.docx)".
  5. Go back to TheraScribe and Close the Report Properties window.
  6. Click on the Add button, and then click on OK.
  7. Click on Import and browse for the DOCX file created in Step 4.
  8. Enter a Name for the report and Click Close.

 

If after the above instructions are completed and the reports are still not formatted correctly you would either need to use the reports as-is, modify the report templates from the 5.2 version, or re-modify the reports that you imported in order to correct the formatting.

Category(s): Questions

Version(s): 5

Please do the following:

1. Log into TheraScribe 5.0 as the administrator
2. Click on Tools--> Provider
3. Set the security level to administrator
4. Close TheraScribe
5. Log back in as that provider, and see if your patients are present.


If they are still not showing, please do the following:

1. Log into TheraScribe 5.0 as the administrator
2. Go to "Tools" and then "Database"
3. Click on "Backup Database"
4. Choose the location of where you would like to backup the database
5. Click "save"


Then,
Update both TheraScribe 4 and 5:

Then import the data again and see if the missing records are present. This will not affect any data that is currently in 5.0.

Category(s): Questions

Version(s): 4, 5

Unfortunately if you are receiving this error you will have to go to your computers control panel and remove your SQL Server installation. Once you have successfully removed SQL Server you must reinstall it. When installing SQL Server make sure that you pay close attention to the instructions. Particularly step 3 found on page 11 of the TheraScribe users manual. 

"Click on the SQL Express button and go through the setup process. Note: The SQL Server must be configured for Mixed Mode Authentication:.

Category(s): Questions

Version(s): 5

This error occurs when a user enters a password for a provider account during the import process that does not have a password assigned to it.  Please leave the password field empty for the provider in use and the import will complete correctly.

Category(s): Questions

Version(s): 5

With the update to TheraScribe 5.2, you now have the ability to use an E-Signature.  To use the E-Signature, please do the following:

  1.      Log into TheraScribe as the administrator (Small Practice and Enterprise)
  2.      Click on Tools --> Providers
  3.      Select Provider to whom signature is to be attached
  4.      A blank signature window will appear
  5.      There two ways to acquire a signature:
  6.      From a file: Click Browse... to find a file on your computer or network. Select the image file, click OK and the image will appear in the signature box.
  7.      From a signature device: Click Capture... and sign signature device*. The signature should also appear in the Signature window.  If you wish to retry the signature, click the clear button and try again. Once the signature is acceptable, click OK.
  8.      Click OK to accept the signature which will be saved to the selected provider for later use

    NOTE: 
     The software has been tested with Topaz Systems Model #T-LBK460-HSB-R.

Category(s): Questions

Version(s): 5

1. If you don't know your username or your password isn't working you can try logging in as Admin with the admin password (default is admin).
Then go to Tools and verify that your Provider information is listed.
If so, verify your login name and/or click the Password button to reset your password.

2. If you don't know your Admin password, at the login screen press Ctrl and Alt and P simultaneously. Copy the encrypted password and email to support@TheraScribe.com. We can decrypt the password and send it back.

3. If your provider information is NOT listed on the Provider Screen, then you are likely in the wrong database.

Category(s): Database, Questions

Version(s): 5, 15.1